Unsolved
This post is more than 5 years old
2 Posts
0
7658
November 8th, 2004 14:00
Motorola SM56 PCI Fax Modem in XPS GEN3
I tried to search the forum for an answer for this but I could not. I recently purchased an XPS GEN 3 without a modem. Now I need fax capability so I purchased a CompUSA V.92 data/fax modem (which in actuality the Morotola SM56 PCI card), and after installation (that went fine), the modem fails diagnostics (could not communicate w/modem). So I'm guessing the native Motorola drivers are incompatible with the Dell Chipset..
Any suggestions on getting this modem to work on the GEN3? Thanks in advance..
BigBrother
2 Intern
•
4.8K Posts
0
November 9th, 2004 11:00
jfalkl,
If the modem fails diagnostics because Windows could not communicate with the modem, then there is most likely either a problem with the modem or with the modem driver software. Dell has used the Motorola SM56 modem in other Dell computer systems, and Dell uses Intel 800 series chipsets on their motherboards, so the modem will be compatible with the Dell chipset.
Steve
jfalkl
2 Posts
0
November 11th, 2004 02:00
BigBrother
2 Intern
•
4.8K Posts
0
November 11th, 2004 11:00
jfalkl,
If you had the same problem with another modem, then the problem is most likely within windows. You may need to remove and reinstall the communications portions of Windows to fix this.
Steve