My Wifi on Latidute E6400 with Intel WiFi Link 5300 AGN

 wirecleaner,

Did you upgrade the operating system to Windows 7 Professional 64-bit?

When you installed Windows 7 (32-bit or 64-bit) did you install the desktop/notebook utility and the chipset drivers first? If not the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order If you cannot find Windows 7 drivers, then try using the Vista (or XP) 32-bit drivers, for Windows 7 32-bit of the Vista (or XP) 64-bit drivers for Windows 7 64-bit and install the drivers in the Compatibility mode

Try the instructions located at...

Installing My Wi-Fi Technology

Rick

Joerg,

When you installed Windows 7 (32-bit or 64-bit) did you install the desktop/notebook utility and the chipset drivers first? If not the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order If you cannot find Windows 7 drivers, then try using the Vista (or XP) 32-bit drivers, for Windows 7 32-bit of the Vista (or XP) 64-bit drivers for Windows 7 64-bit and install the drivers in the Compatibility mode

Rick

When you installed Windows 7 (32-bit or 64-bit) did you install the desktop/notebook utility and the chipset drivers first?

Yes, I did and all drivers reported no errors. So that's why it's strange that there are unknown devices. I installed all drivers exactly in the described order. Even the WLAN-Driver recognizes 'Intel WiFi Link 5300 AGN' correctly but don't offer 'My WiFi Technology'. And for all devices Dell-Support offers Win7-drivers and I didn't find any Vista driver for which there aren't Win7-drivers, too.

Here the exakt order:

Step01_2010-04-12_DSS_UTIL_WIN_R260746

Step02_2011-01-05_Intel_Chipset-Software-Insta_A02_R257446

Step03_2009-11-16_R230630---Ricoh_R5C8xx_R5U24x_Memory_Card_Drivers_2.07.01_A01_

Step04_Intel_Rapid-Storage-Technolo_A04_R264763

Step05_2010-05-04_92HDxxx_HD_Audio_6.10.0.6274_A15

Step06_NVidia Quadro 160M Video_A11_R288480

Step07_INTEL_825XX-GIGABIT-PLATFORM_A04_R301663

Step07a_INTEL_825XX-GIGABIT-PLATFORM_A03_R301668

Step08_Dell_ControlPoint-Security-D_A18_R269916

Step09_Bluetooth_5530_R251153

Step10_2010-08-26_INTEL_MULTI-DEVICE_wlan-driver_A03_R277776

Step11 not applicable

Schritt12_2010-05-25---DELL_TOUCHPAD----POINTING-Stick_7.1x02.102_A14_

step13_2010-10-21_Intel_AMT-HECI_A03_R279202

step13_2010-10-21_Intel_AMT-HECI_A03_R279202

You can check out here:

http://support.dell.com/support/downloads/driverslist.aspx?os=W764&catid=-1&dateid=-1&impid=-1&osl=GE&typeid=-1&formatid=-1&servicetag=&SystemID=lat_e6400&hidos=W764&hidlang=en&TabIndex=&scanSupported=False&scanConsent=False

My problem came out at step 10.

Joerg.

ok, one more information:

I included Service Pack 1 per slipstream into the Win7 installation/upgrade DVD by "RT Seven Lite 2.60 Beta". Maybe there is a conflict with the service pack. Unfortunately I can't tell you the situation before Microsoft released the service pack because then I didn't need 'My WiFi Technology'. The only thing I know is, there were unknown devices, too.

The next few weeks I don't have time to do a reinstall. If there are no more ideas I post when I've done.

Joerg.

Joerg,

Did you try the network drivers from Drivers & Downloads enter your service tag, then select your operating system? If so, did you try uninstalling everything with yellow exclaimination marks in the device manager, the restart your computer? The new hardware wizard should find the drivers, if they're on your computer.

Rick

Hi Both,

Just wanted to say that I have precisely the same problem on a new Lattitude e5520 with Intel 6205 netcard. Thsi came with WIn7 svcpk1. I installed the latest version of Prolink-wireless and was puzzled to see that My WiFi is not available as an option in the installation. I have loaded this same msi onto numerous other systems and used My WiFi with no problem. It seems that something about this laptop or the configuration of the registry blocks the installation of My WiFi. I have no solution at present.

Jon

jonedney,

Try using the instructions I have at...

Installing My Wi-Fi Technology

Rick

Rick, Thanks for response. I did look at your instructions before and I have sucessfully installed My WiFi on many other systems. However, this is a different problem. You will see from the screenshot I uploaded that with this laptop the option to install My WiFi simply does not appear in the list of options under "customize". I beleive Dell have configured something in the system to make it appear as if the hardware does not support it - although clearly in should. I even tried swapping the radio card with a 6200 from another system that was working fine with My WiFi but, again, the option in the msi to intsall is not present. Following your link to the install instructions, I note that Intel do say that it is possible for the vendor to configure their systems so as not to support My WiFi. I assume that is what Dell have done here but it would be nice to find out how to override that.

jonedney,

When I first got my Dell Studio 1737, it came with Vista 32-bit. I installed Vista 64-bit on a sperate partition. Later I like Vista 64-bit and was using it all the time. My son then had an upgrade to Windows 7 64-bit, so I installed it on the Vista 32-bit partition.

I had a 5100 AGN card installed. I managed to install My WiFi Technology on the Windows 7 64-bit partition but it will NOT install on Vista 64-bit. My WiFi Technology will only install on Windows 7. So if the system is Vista or XP, it will not install. I see this says Windows Vista but would not install on the Vista partition but did on Windows 7 partition, same wireless adapter.

Hope I cleared that up. Is that what you were trying to do?

Drivers I used are on THIS PAGE.

Intel® My WiFi Technology

Rick

I have now received confirmation that computer manufacturers do have the option to configure their systems to prevent the installation of My WiFi. This would typically be used for laptops targetted at enterprise use where customers (i.e. corporations) do not want their employees to activate this feature. This would be consistent with my previous guess that Dell have chosen to activate this blocking feature in the Latutude since it is designed to appeal to the corporate market. Apparrently the only way to remove the block is to install a new (non OEM) version of Windows.

jonedney,

Did you...

Make a system retore point.

Download the drivers from Installing My Wi-Fi Technology?

Uninstall the network adapter in the device manager?

Restart your computer.

Install the new drivers.

You are using Windows 7, correct?

Rick