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jdecarli

3 Posts

36770

January 15th, 2006 01:00

Need ethernet controller driver for Dimension 4700

Today I upgraded my OS from XP Home (What the PC came with) to XP Professional. The installed ethernet controller is not recognized by Windows XP Professional. The device manager shows it but with the yellow question mark.
 
When I go to the command prompt and type ipconfig /all it will not show anything other than
Windows IP Configuration
 
with nothing under it :(
 
I've checked the drivers section for the Dell Dimension 4700 and under networking it only shows Intel (R) PRO/100 VE Network Connection which does work. I have downloaded it, installed it, ran it -- still shows no ethernet controller, no TCP/IP information and of course has no connectivity!
 
The Service Tag is: 65LJ561 and it is a Dell Dimension 4700 (desktop)
 
Any suggestions? I've reinstalled XP a few times but it's always the same issue.
 
 

Message Edited by jdecarli on 01-14-2006 09:39 PM

jdecarli

3 Posts

January 15th, 2006 01:00

Yes I did. I installed the chipset drivers and the BIOS update.

volcano11

2 Intern

 • 

28K Posts

January 15th, 2006 01:00

Did you install the chipset drivers as the first drivers installed after reinstallation of Windows? Without the chipset drivers, Windows will not be able to recognize or install drivers for many other devices. Once the chipset drivers are installed you need to install the drivers for your network adapter, video adapter, audio adapter, and modem.
 
Steve

jdecarli

3 Posts

January 15th, 2006 02:00

volcano11

2 Intern

 • 

28K Posts

January 15th, 2006 02:00

If you updated the BIOS, you may need to clear NVRAM.  See the posts at the top of the Dimension - BIOS forum for information on clearing NVRAM.  Did you install the chipset drivers before trying to install any other devices?
 
Steve

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