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August 15th, 2006 16:00
Network Adaptor (?) problem with receiving packets (trying to get Internet)
Hi, I have a great Inspiron 510m, which until recently was working very nicely. I had downloaded a trojan from the Internet that kept giving me pop-up junk. Eventually my NETWORK ADAPTOR showed that it couldn't receive packets, but it can still SEND packets ... my cable connection to the Internet is gone ...
My Dell has a 3-year extended warranty, but I'm in Indonesia (no support for Inspiron). Nevertheless, I have been 4 or 5 times to the Dell shop. I did a COMPLETE reformat and system reinstall, but it's still not working (the wireless is working well -- but I can't use the ethernet at home ...).
I ran the Intel diagnostics tool, and IT shows the receipt AND sending of packets, but not the MS-icon that manages the internet connection. No internet, nearly one week later.
Can someone please suggest a way to solve this mess?
All good wishes from Jakarta ... Walter (sensibilita)
(tonetto_AT_gmail.com)
My Dell has a 3-year extended warranty, but I'm in Indonesia (no support for Inspiron). Nevertheless, I have been 4 or 5 times to the Dell shop. I did a COMPLETE reformat and system reinstall, but it's still not working (the wireless is working well -- but I can't use the ethernet at home ...).
I ran the Intel diagnostics tool, and IT shows the receipt AND sending of packets, but not the MS-icon that manages the internet connection. No internet, nearly one week later.
Can someone please suggest a way to solve this mess?
All good wishes from Jakarta ... Walter (sensibilita)
(tonetto_AT_gmail.com)
volcano11
2 Intern
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28K Posts
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August 15th, 2006 19:00
Try first downloading and installing the chipset drivers from:
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R114079&SystemID=INS_PNT_PM_510M&os=WW1&osl=en&deviceid=1134&devlib=0&typecnt=1&vercnt=2&formatcnt=1&libid=27&fileid=149851
Then download and install the drivers for your integrated ethernet network adapter from:
http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=INS_PNT_PM_510M&os=WW1&osl=en&deviceid=4030&libid=5
Steve
sensibilita
5 Posts
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August 18th, 2006 06:00
thanks for your tips! i did a new reinstal of the links you gave me, too, but the problem still exists! The Diagnosis tool
tells me that i am receiving and sending packets, but not my windows internet icon -- and of course nothing is coming through
that connects me to the internet ...
as i suggested originally, maybe a virus (trojan) may have been responsible -- but after a reformat and reinstall, the problem
still persists ...
DELL doesn't seem to know how to help me ... it's very frustrating, since i have to use public (WIFI) internet access,
which in jakarta is very inconvenient (and also not cheap)!
cheers, walter
volcano11
2 Intern
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28K Posts
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August 18th, 2006 12:00
To further help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
Steve
sensibilita
5 Posts
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August 19th, 2006 08:00
Dear Steve,
here's the script -- appreciate your help! Best, Walter
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : BODHICITTA
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 4:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-11-43-47-E3-97
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.40.213
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
Ethernet adapter Wireless Network Connection 4:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-0E-35-F9-8E-2C
volcano11
2 Intern
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28K Posts
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August 19th, 2006 13:00
Try downloading and running winsockfix for Windows XP from the Here.
Steve
sensibilita
5 Posts
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August 21st, 2006 09:00
great tip! At one point I could even see the RECEIVING of packets
in my MS-icon -- but that was all!
Subsequently I tried to remove some DHCP values, but these keep coming
back -- like a hidden virus -- but the cause of my problems is clear,
as it appears to me: problems with the DHCP in the registry!
My IP-Address at home is also prefaced with DHCP IP (e.g.) : ........
Is there a way of PATCHING the TCP/IP values in my registry, so that
I can connect again?
Cheers, Walter
Current Control Set/Services/TCP Interfaces (remove DHCP values)
Enable DHCP
DHCP IP Address (shows)
IP Address: 0:0:0:0
volcano11
2 Intern
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28K Posts
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August 21st, 2006 15:00
You claiimed to have reinstalled Windows XP. This should have cleared the registry of any problems put in by the virus/trojan. I don't mess with the registry, so I have no idea what to expect in the registry and I have no recommendations. When you reinstalled, did you do a clean reinstallation (i.e. reformatting the drive before installing)?
Steve
sensibilita
5 Posts
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August 22nd, 2006 16:00
Well, I did reformat & reinstall ... I thought the intruder had "slipped in" to the BIOS, or was resident somewhere else ... all improbable/impossible, but today I spent more than an hour on the phone (and with a technician using the Dell Remote Desktop)in a WIFI-cafe; he suggested I install a different driver .... we did that.... I went home, did all I was expected to do .... but it still didn't work .... same problem as before .... and then I thought, what the heck: keep the notebook's Ethernet connected ... and I would try to "repair" etc., from time to time ... nothing worked. Maybe five hours later I went to the notebook, said a prayer with the promise that I would not spend too much time on the computer again henceforth .... well, I thought ....hmmm, prayers .... and twenty minutes or so later I heard noises from my computer .... I thought, admn [admn: this word contrues actually diffferently, but the Forum does not allow me post it ... hehehe ....]system noises .... checked the MS-Internet icon: now it showed the receipt of some packets .... WEIRD!! I really felt a little strange.
So I brought up my Firefox out of the woods, and the browser connected -- and not slow either, but with a foxtrot step .... very strange!
And the events occurred EXACTLY as I described them above!!
Thank you for your kind help, and your great patience, Steve!
Walter Tonetto (businessAThotmail.de)