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33702
July 25th, 2004 21:00
Network card not detected
During the installation of a Motorola (SB5100) cable modem I notice this cable modem would not connect via my computers ethernet card. I had to establish a connection via the USB port. After this was done I noticed that my
ethernet card was no longer detected in the system. Prior to the cable modem install the ethernet card was detected and working. How can I get my ethernet card to work again? I do not know what type/brand of ethernet card is in my
computer in the event I would need to reload the drivers. I believe that the Motorola cable modem has a problem with its ethernet port and I would like to get my computers ethernet's card working again. I hear I can get faster downloads if the cable modem is connected to the ethernet card. So I would like to get this resolved.
Thanks,
ethernet card was no longer detected in the system. Prior to the cable modem install the ethernet card was detected and working. How can I get my ethernet card to work again? I do not know what type/brand of ethernet card is in my
computer in the event I would need to reload the drivers. I believe that the Motorola cable modem has a problem with its ethernet port and I would like to get my computers ethernet's card working again. I hear I can get faster downloads if the cable modem is connected to the ethernet card. So I would like to get this resolved.
Thanks,
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volcano11
2 Intern
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28K Posts
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July 25th, 2004 21:00
You will not get faster downloads if you connect through the ethernet port. The cable modem has a maximum download speed of somewhere less than 3 Mbps. The USB connection has a maximum speed of about 11 Mbps. The ethernet connnection runs at 100 mbps. So, as you can see, what limits the download speed is the cable modem, not the type of connection.
As for getting your ethernet card to work, it would be helpful to know which model computer you have and whether or not the etherent card is an integrated card (built in to the motherboard) or if it is PCI card installed in one of the PCI slots. Did it come with your computer or was it added afterward? Does it show up in Device Manager? Which version of Windows are you running? If you can provide that information, we can probably help.
Steve
volcano11
2 Intern
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28K Posts
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July 26th, 2004 04:00
The 4550 should have come with an integrated network card. Have you by any chance reinstalled Windows XP on this system? If so, did you install the chipset drivers as the first drivers after the reinstallation of Windows? In order for Windows to detect the device and install the proper drivers, the chipset drivers must be installed first. Are there any problesm shown in device manager for any other devices? Are you sure the network card is not listed in Device Manager - you need to click on the + sign next to Network Adapters in order to see it.
Steve
volcano11
2 Intern
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28K Posts
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July 27th, 2004 04:00
The Sufboard Cable Modem entry in Device Manager indicates you installed the software for the USB connection. This is OK, but don't try to use the USB connection and the ethernet connection at the same time.
The chipset drivers must be installed in order for Windows to recognize that you have an ethernet adapter integrated on the motherboard. Therefore, you must install the chipset drivers before you can install the drivers for the ethernet adapter.
Steve
Shaggy_Tim
9 Posts
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July 31st, 2004 15:00
Thanks for your help, I really appreciate it.
vagent
4 Posts
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July 31st, 2004 18:00
Thanks -- I think I got it this time -- and I'm glad I included the info about the SM bus being "yellow questionmarked" too as it seems to indicate that the chipset drivers are not "properly" installed.
I'll try from there .............
Joe