Skip to main content
Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

Timmy1028

5 Posts

43996

July 5th, 2013 16:00

No Connectivity after Installing Dell 1702 Driver for Wireless Adapter - Any suggestions?

Hi Everyone,

I am completely confused on this one and at my wits end.
I have a Inspiron M5110 Laptop and was having some trouble staying connected to my internet so this morning I decided I would try and update the drivers. I have uninstalled the Wireless and Blue Tooth drivers and reinstalled them, but now, it won't even TRY to connect at all. In the bottom right corner, there's a red x over the wireless bars, and says No Connections are available. Before , it would have a spinning circle while trying to connect, but it doesnt have that at all anymore. My Ethernet connection is working fine, I even uninstalled and reinstalled that driver (REALTEK) and its working with no problems. So its specifically wireless adapter issue...

If I run IPCONFIG, the wireless adapter doesn't even show up anymore. I've tried resetting, disabling, anything I could think of. I tried several versions too of the drivers, but nothing is working. 

Right now, I removed it, so I have a yellow exclamation mark next to Network Controller in my Device Settings. My hardware ID for the adapter is PCI\VEN_168C&DEV_002B&SUBSYS_02051028

I think from the above info, I believe the wireless adapter belongs to Atheros.

Does any body have any suggestions at all as to how I can get this thing to even attempt to connect to a network? I'm dead in the water... ANY insight would be so appreciated. I can paste screen shots or whatever, if you think it would help.

Thanks everyone,

Tim

PudgyOne

9 Legend

 • 

30.3K Posts

July 10th, 2013 04:00

Timmy1028,

 

Zone Alarm has cause systems not to connect. Not quite sure if you want to make sue your connection is allowed or if you have a product key, for your subscription, temporarily uninstall Zone Alarm.

 

The Dell Wireless 1702 802.11b/g/n connects on 2'4GHz ONLY.

 

Places to look to see if your Connection is enabled

 

Also try reading, How to repair a connection

 

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

Click on advanced. Look and see if this adapter has Antenna Diversity. If the adapter does have Antenna Diversity, change it from Auto to Aux.(Can you also tell me if it does or does not have Antenna Diversity for my notes. Thanks)


Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

 

 

 

Rick

Timmy1028

5 Posts

July 6th, 2013 18:00

Could it be a bad driver? None of them from the dell site are working for me. It's not even recognizing my adapter when I do ipconfig/all. However every time I install one of the 1702 dell drivers it shows up in my device manager and says its enabled and working, but obviously it's not. Is there any way to find out the exact driver I need? I'm really stuck on this one so any help would be appreciated...thank you! I can supply screen shots if that would help....

Timmy1028

5 Posts

July 9th, 2013 13:00

Does anyone have an idea?

Just trying to figure out why wireless adapter shows up in device manager, but not in IPConfig...

 

Please help!!

PudgyOne

9 Legend

 • 

30.3K Posts

July 9th, 2013 16:00

Timmy1028,

 

What virus program and firewall are you using?

 

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

 

 

Rick

Timmy1028

5 Posts

July 9th, 2013 17:00

Thanks so much for responding Rick, I appreciate it...

I currently use ZoneAlarm for my virus and firewall.. Although the past few days I've had it disabled, trying to figure this thing out. Wireless just wont work...I am completely stumped.

Here's my systinfo information you asked for -- do you see anything out of whack?:

Host Name:                 TONILAPTOP

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          

Registered Organization:   Windows User

Product ID:                

Original Install Date:     4/18/2012, 9:09:42 AM

System Boot Time:          7/9/2013, 7:36:51 PM

System Manufacturer:       Dell Inc.

System Model:              Inspiron M5110

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: AMD64 Family 18 Model 1 Stepping 0 AuthenticAMD ~1387 Mhz

BIOS Version:              Dell Inc. A04, 10/24/2011

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume1

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)

Total Physical Memory:     3,560 MB

Available Physical Memory: 1,862 MB

Virtual Memory: Max Size:  7,118 MB

Virtual Memory: Available: 5,126 MB

Virtual Memory: In Use:    1,992 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\TONILAPTOP

Hotfix(s):                 171 Hotfix(s) Installed.

                          [01]: KB2764913

                          [02]: KB2764916

                          [03]: KB2718695

                          [04]: KB2670838

                          [05]: KB971033

                          [06]: KB2425227

                          [07]: KB2479943

                          [08]: KB2484033

                          [09]: KB2488113

                          [10]: KB2491683

                          [11]: KB2492386

                          [12]: KB2505438

                          [13]: KB2506014

                          [14]: KB2506212

                          [15]: KB2506928

                          [16]: KB2507618

                          [17]: KB2509553

                          [18]: KB2510531

                          [19]: KB2511250

                          [20]: KB2511455

                          [21]: KB2515325

                          [22]: KB2518869

                          [23]: KB2522422

                          [24]: KB2529073

                          [25]: KB2532531

                          [26]: KB2533552

                          [27]: KB2536275

                          [28]: KB2536276

                          [29]: KB2541014

                          [30]: KB2544893

                          [31]: KB2545698

                          [32]: KB2547666

                          [33]: KB2552343

                          [34]: KB2556532

                          [35]: KB2560656

                          [36]: KB2563227

                          [37]: KB2564958

                          [38]: KB2567680

                          [39]: KB2570947

                          [40]: KB2572077

                          [41]: KB2579686

                          [42]: KB2584146

                          [43]: KB2585542

                          [44]: KB2588516

                          [45]: KB2603229

                          [46]: KB2604115

                          [47]: KB2607576

                          [48]: KB2618451

                          [49]: KB2619339

                          [50]: KB2620704

                          [51]: KB2620712

                          [52]: KB2621440

                          [53]: KB2631813

                          [54]: KB2633873

                          [55]: KB2633952

                          [56]: KB2640148

                          [57]: KB2641653

                          [58]: KB2641690

                          [59]: KB2644615

                          [60]: KB2645640

                          [61]: KB2647516

                          [62]: KB2647518

                          [63]: KB2647753

                          [64]: KB2653956

                          [65]: KB2654428

                          [66]: KB2655992

                          [67]: KB2656356

                          [68]: KB2656373

                          [69]: KB2656411

                          [70]: KB2658846

                          [71]: KB2659262

                          [72]: KB2660075

                          [73]: KB2660465

                          [74]: KB2660649

                          [75]: KB2661254

                          [76]: KB2665364

                          [77]: KB2667402

                          [78]: KB2676562

                          [79]: KB2677070

                          [80]: KB2679255

                          [81]: KB2685811

                          [82]: KB2685813

                          [83]: KB2685939

                          [84]: KB2686831

                          [85]: KB2688338

                          [86]: KB2690533

                          [87]: KB2691442

                          [88]: KB2695962

                          [89]: KB2698365

                          [90]: KB2699779

                          [91]: KB2705219

                          [92]: KB2709162

                          [93]: KB2709630

                          [94]: KB2709715

                          [95]: KB2712808

                          [96]: KB2718523

                          [97]: KB2718704

                          [98]: KB2719857

                          [99]: KB2719985

                          [100]: KB2724197

                          [101]: KB2726535

                          [102]: KB2727528

                          [103]: KB2729094

                          [104]: KB2729452

                          [105]: KB2731771

                          [106]: KB2731847

                          [107]: KB2732059

                          [108]: KB2732487

                          [109]: KB2732500

                          [110]: KB2735855

                          [111]: KB2736233

                          [112]: KB2736422

                          [113]: KB2739159

                          [114]: KB2741355

                          [115]: KB2742599

                          [116]: KB2743555

                          [117]: KB2749655

                          [118]: KB2750841

                          [119]: KB2753842

                          [120]: KB2756822

                          [121]: KB2756921

                          [122]: KB2757638

                          [123]: KB2758857

                          [124]: KB2761217

                          [125]: KB2761226

                          [126]: KB2762895

                          [127]: KB2763523

                          [128]: KB2769369

                          [129]: KB2770660

                          [130]: KB2773072

                          [131]: KB2778344

                          [132]: KB2778930

                          [133]: KB2779030

                          [134]: KB2779562

                          [135]: KB2785220

                          [136]: KB2786081

                          [137]: KB2786400

                          [138]: KB2789645

                          [139]: KB2790113

                          [140]: KB2790655

                          [141]: KB2791765

                          [142]: KB2798162

                          [143]: KB2799494

                          [144]: KB2799926

                          [145]: KB2804579

                          [146]: KB2807986

                          [147]: KB2808679

                          [148]: KB2808735

                          [149]: KB2813170

                          [150]: KB2813347

                          [151]: KB2813430

                          [152]: KB2813956

                          [153]: KB2817183

                          [154]: KB2820197

                          [155]: KB2820331

                          [156]: KB2823324

                          [157]: KB2829361

                          [158]: KB2829530

                          [159]: KB2830290

                          [160]: KB2834140

                          [161]: KB2836502

                          [162]: KB2836942

                          [163]: KB2836943

                          [164]: KB2838727

                          [165]: KB2839894

                          [166]: KB2840149

                          [167]: KB2845690

                          [168]: KB2859903

                          [169]: KB958488

                          [170]: KB976902

                          [171]: KB982018

Network Card(s):           3 NIC(s) Installed.

                          [01]: Dell Wireless 1702 802.11b/g/n

                                Connection Name: Wireless Network Connection 2

                                DHCP Enabled:    Yes

                                DHCP Server:     N/A

                                IP address(es)

                          [02]: Bluetooth Device (Personal Area Network)

                                Connection Name: Bluetooth Network Connection

                                Status:          Media disconnected

                          [03]: Realtek PCIe FE Family Controller

                                Connection Name: Local Area Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.0.1

                                IP address(es)

                                [01]: 192.168.0.23

                                [02]: fe80::7573:32b8:c0c1:898b

Timmy1028

5 Posts

July 11th, 2013 12:00

Rick - you got it on the first try. Once I actually UNINSTALLED Zone Alarm, it came back. I had it disabled while I was doing my testing , but apparently I didnt disable everything.

So for future reference, if this happens to someone, uninstalling Zone Alarm was what did it for me. Adapter shows up in IPConfig, and I was able to connect.

 

Thanks Rick for responding, I really appreciate the thought.

PudgyOne

9 Legend

 • 

30.3K Posts

July 11th, 2013 14:00

Timmy1028,

 

Glad you got it working! :emotion-21: Thanks for posting back.

 

Take care,

 

 

Rick

View More

View All

No Events found!

Top