No internet connection, no pci modem driver

 shjbbk,

The Desktop/Notebook Utility needs to be installed first(if applicable), then the chipset drivers. If they are NOT installed first, then the rest of the drivers will fail to install.

Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

:emotion-55: Hint :emotion-55: When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them in the proper order.

Desktop System Software or Notebook System Software(if applicable)
Chipset or SMBus driver
Processor Driver (if applicable)
Video
Audio (sound)
Input Drivers (keyboard/mouse)
Modem
Network Card

QuickSet(Laptop only)

Rick

Just installed xp on my inspiron 4100 after i got a new hard drive. However the internet connection is not working. In device manager, only yellow i get is for the pci modem. I have dsl, do i need the pci modem drivers for an internet connection? (It says no drivers installed for pci modem.) Also, it doesn't say what modem i have, and the model is not listed in my product specs in product support. Do I need this driver for an internet connection, and if so where can i find the model and driver?

PCI modem is for dial-up.

DSL uses Ethernet card connection.