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44630

January 18th, 2010 20:00

One last attempt...driver help needed!

I posted to this forum a number of days ago. I am so frustrated at this point and don't now what to do since I can't talk to Dell without a $49 fee (for a $20 part). :( I'm going to make one more attempt to solve this issue and then I surrender, once and for all.

Could someone please help me locate the drivers for a DUB-E100 USB 2.0 Ethernet Adapter? My system warranty is up so technical support won't help. The drivers from the manufacturer's website don't work and Dell Tech Support says that I need to download the drivers directly from them (although they won't tell me how to get them). Since the product won't install properly, a system scan doesn't see the product and doesn't list the drivers for my service tag number with a list of all my computer's components. I have a Dell Dimension 8400 with an Intel Pentium 4 Processor 570 (3.8 GHz). I am running Windows XP with Service Pack 3. I purchased this part because I have had the internet connection dropping off intermittently for some time. I will be surfing the web and then a window will open stating that a network cable is unplugged (it isn't) and my internet connection will be gone. Without touching anything, it will come back on its own sometime later. I contacted my internet provider and had the modem and cables replaced. I still have the same problem. They say the problem is with my computer. Over the Christmas break I installed a new hard drive, upgraded memory and reinstalled the operating system. Everything works perfectly except for my internet connection. When I talked to Tech Support (before they realized my warranty coverage had expired) they said the NIC card was most likely failing. Hence, the reason I bought the adapter after talking to Dell Parts and Upgrades. When I try to install the adapter, I always get the following error: Windows cannot load the device driver from this hardware. The driver may be corrupted or missing (Code 39). I called D-Link and worked with them for awhile. I tried the driver software that came with the device and downloaded the drivers directly from D-Link's site as well. I see the adapter in my device manager with a yellow exclamation point beside it. Every fix I've tried has failed. I am simply trying to set up a wired connection from my PC to my modem for internet. I have tried reworking the BIOS to ignore my built-in NIC and look at this device instead, but that didn't work either, so I'm back to ground zero. I don't understand why Dell can't provide the drivers if they sell me the part. Someone from an earlier posting said the drivers from the company should work. D-Link can't provide drivers that work, so what am I supposed to do? I've already replaced the initial device and have the same error. I would really appreciate any help you can offer.Could someone please help me?

322 Posts

January 18th, 2010 21:00

Hello sam1986

I might not be much help but can suggest a few things to try.

In device manager, delete adapter with yellow exclamation point and let it look again for the device.

I doubt it's the software, but an issue with ( memory range, I/O range, or IRQ ) if it comes back with yellow point again,

try adjusting them manually until you have no conflicts.  I hope this helps.

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January 18th, 2010 21:00

sam1986,

 

Drivers can be downloaded from HERE.

 

Code 39 happens with CD/DVD Problems. Do the upper filters/lower filters fix first. If I remember correctly, someone had a problem with using Magic Jack and they had to do this to correct the problem.

 

How to Fix Error Code 39 with DVD or CD-ROM drive in Windows XP/Vista

 

 

Rick

626 Posts

January 19th, 2010 07:00

Sam, I had a very similar problem to yours when I was using an Airlink Wireless USB adapter.  The cause of my issue though was that the Wireless USB Adapter was overheating after about 15 minutes of use, then it would stop functioning and I would get the yellow bang in Device Manager indicating that the driver may be corrupted or missing.  I eventually decided to buy a Microsoft USB Wireless adapter and I never had any problems after that.  That may or may not be the issue that you're experiencing but I wanted to throw it out there.

As for the drivers, I noticed on D-Link's website that there is a REV_B version of your DUB-E100 adapter and a non REV_B version of your adapter.  There are different drivers for each.  So which one do you have?  REV_B or the non REV_B.  Look on the label that is on the adapter and search for REV_B.

Perhaps you installed the wrong set of drivers previously and it is causing a problem...

 

2 Posts

January 19th, 2010 08:00

Another possibility - make sure you disable the "failing" onboard ethernet adaptor in Device Manager. The simple fix would be to install an ethernet PCI card if you have an open slot. They are dirt cheap these days. Disable the on-board first, then install the card (then drivers if necessary) - Windows will usually recocognize a generic PCI ethernet adaptor so you wouldn't have to load any drivers. As robust as USB technology is nowdays, there are still a lot of device/configuration/driver compatibility issues.

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