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1175
September 6th, 2006 15:00
Re: Very slow internet connectivity
I'm having a problem with very slow connectivity to Comcast via a cable modem. I have a Dimension 4400 with Win XP and 256 MB RAM. I have called Comcast and they have found no trouble on their end. I bought a new cable modem (Motorola Surfboard 5120) but it made no difference. I have tried disabling Norton Internet Security but that didn't help. I have tried to restore my computer to before the problem started and System Restore says that the computer can't be restored to the points I choose. I have tried that with 2 different restore points and gotten the same result. The problem seems to have started after I downloaded a Windows Automatic Update, or at least that is when I noticed the slowdown the most, but as I said, I can't go back to a restore point before that windows update. Now the connection either doesn't work or it runs as slow or slower than a dialup. I also have Comcast Desktop Doctor and it can find no problem with the connection. Two questions. Could it be a RAM issue? I do have a lot of junk that loads on startup and I suppose also runs in the background. Could it be an issue with a Win Update that I downloaded? Or is it something else that I have no clue about? Oh, my email seems to download okay and at a normal speed. I use Outlook Express with comcast mail server. Any help or advice on the next step I should try would be greatly appreciated. Thanks!
Greg
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BELL BOY
1.1K Posts
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September 6th, 2006 22:00
GWHIS
Doubt it’s a Windows Automatic Update, but you never know?
When Internet connected, activate Windows Task Manager (Ctrl + Alt + Del) & you can look/check applications running, CPU usage & Networking Utilization etc data.
Presumably you have used troubleshooting features that come with most modern DSL modems (LED status indicators & online diagnostics screens). Scientific-Atlanta WebStar diagnostics URL runs/shows modem System/Signal/Status/Log information.
Others (on this board) have mentioned various downloadable speed test programs, most are free, used Vantage a few years ago when I was having problems.
Finally if not already seen, for link to Dan Goodell’s DELL PC Restore click here
GWHIS
7 Posts
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September 7th, 2006 01:00
BELL BOY
1.1K Posts
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September 7th, 2006 13:00
Some Anti Virus applications can draw down memory but need to increase RAM normally depends on graphics cards & software apps you want to use/run. Personally I’d want a minimum 2x256 MB (my current PC has 4x512 MB) but B4 you start down that road have a look at some other Forum Dimension boards ref CPU & memory capacity constraints, for typical examples click here & here
If you want second or more opinions, search or post memory/CPU capacity query in one of the Dimension Hardware Forum boards. Good Luck.