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60183
February 15th, 2010 13:00
Redirected dell.msn.com on Windows 7 Machines
I purchased a new machinne and when I went to msn.com, I was re-directed to dell.msn.com....VERY FRUSTRATING!
Called Dell support, and they remoted into my machine and the solution is as follows which worked:
Goto to Internet explorer (Windows 7, with IE 8):
Tools>Manage Add-Ons
Disable all Window Live Add On's
Obvioulsy as the other Posts, remove cookies reffering to dell.msn.com:
Tools>Internet Options>General>Browsing History>Settings>View Files....Search for Username.dell.msn.com cookie
Also, set your home page to msn.com restart IE. and it should work.
Best of luck,
RV-Junke :emotion-5:


CW1983
2 Posts
0
March 17th, 2010 08:00
I tied all these steps and others as suggested on this site and elsewhere to no avail. However, after much experimentation I found a solution for me. I have a new M6500 with Windows7 64bit and IE8. The steps I used were:
I have even been able to revisit dell.msn.com without the problem re-occuring. It would appear, by all the accounts out there, that one fix is not for all. So many variables at play, build date of machine, machine model, OS version, IE8 version. It appears the way in which this is implemented and/or removed is being changed periodically by Dell. That's a theory though.
Wikipedia defines Malware as: http://en.wikipedia.org/wiki/Malware
"Malware, short for malicious software, is software designed to infiltrate a computer system without the owner's informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.[1] "
By my, and many other frustrated users', assessment this is nothing short of malware. By permanently redirecting www.msn.com to dell.msn.com without informed consent and/or without providing a means to readily and easily remove the behavior constitutes "annoying software or program code", hence Malware.
Hopefully Dell will listen to its customers and correct this ill-advised practice.
Good Luck!
wwswaw
2 Posts
0
December 28th, 2010 20:00
CW1983
Thanks, I have been searching for a fix all day on the net. I've tried deleting cookies multiple times with no results. Your fix seems to have worked.
BenClackson
7 Posts
0
January 6th, 2011 09:00
Thanks, this worked for me as well, also after I had tried many other supposed solutions unsuccessfully. I wish DELL would do as you suggest.
Delothus
1 Message
0
October 29th, 2011 13:00
First, this worked like a charm for me using W7 and IE9.
Even stress tested before this reply. After going through the steps and getting rid of what I also would call Malware, I changed the home site away from www.msn.com to www.google.com and then restarted computer. Homepage was still google, and when I go to www.msn.com I don't get that dell.msn redirect.
Thanks!!
20bits
24 Posts
1
June 22nd, 2012 20:00
CW1983 - I just followed your 7 steps on a brand new Dell XPS 15z laptop that just arrived today (June 22, 2012) and your solution posted in 2010 actually worked!
I hate to sound so surprised, but there are a bunch of supposed "solutions" to this out there in Google searches (some of which are more complex) that do not work. Some of them even require registry editing and then still fail - the problem comes back after reboot.
But YOUR quick 7-step approach was simple, easy, fast, and worked like a charm. I've rebooted a couple times and clicked the "Home" button in my browser and I get the true un-tainted MSN.com page without Dell's adware and no redirect to dell.msn.com anymore.
Thanks for posting such a simple yet valuable solution!
CW1983
2 Posts
0
July 11th, 2012 15:00
Glad it worked out, and still seems to hold up.
h2orbit
3 Posts
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December 8th, 2012 08:00
Your solution even works on a new Dell XPS 15 with Windows 8! Thanks!!!