Your laptop is installed with Dell Wireless 365 Bluetooth card. Please try the following steps to see if that works for you: - Click the following link to download the most updated driver for the Bluetooth: http://dell.to/PiDJLS - Save the folder (zipped folder) on the 'Desktop screen' - Double-click the new icon on the desktop labeled R273948.exe - The Self-Extracting window appears and prompts you to extract or unzip to C:\DELL\DRIVERS\R273948 - Click Ok - After completing the file extraction, if the Self-Extractor window is still open, close it - Open the following path: C:\dell\Drivers\R273948\Win32 (Please open Win64 folder, if Windows 8 64 bit is installed in the computer) - Click 'Computer' and drive letter 'C' - Locate folder 'dell' and double click it - Locate folder 'Drivers' and double click it - Locate folder 'R273948' - Locate folder 'Win32' and double click it (Locate Win64 folder, if Windows 8 64 bit is installed in the computer) - Locate file Inst (Refer to the image below) - Right click file 'Inst' - Click 'Run as an administrator' - Click 'Yes' to continue if prompted with 'User access control' message - Follow through with the installation as per the screen instructions - Finish the installation and check for the Bluetooth functionality - If issue persists, try using the 'setup' file to install drivers in compatibility mode (Next Step)
Install 'Setup.exe' file in 'compatibility Mode' - Navigate to C:\dell\Drivers\R273948\Win32 (Win64 folder, if Windows 8 64 bit is installed in the computer) - Right click ‘Setup’ file and click ‘Properties’ - Click “Install in compatibility mode’ - Click on Application and select ‘Troubleshoot Compatibility’ - Next, click on ‘Troubleshoot Program’ - Click on Program worked in earlier versions of Windows - Click on ‘Windows 7’ - Click on ‘Start the Program’ - Do not hit ‘Next’ until the installation completes - Once the installation completes, click on ‘Next’
Note: Though the recommended steps have exhibited some positive results, you may still experience bluetooth issues as the laptop is not tested to work optimally with Windows 8. You may want to have a look at the list of all Dell systems tested with Windows 8: http://dell.to/SQojxk
Hope this helps. Please reply if you have any further questions. I would be glad to help.
Check for the presence of the card in BIOS (Note: Inspiron 15r is shipped in three different formats; Steps mentioned below are only for reference and may be different for your system model type) - Turn the computer off - Turn the computer back on - Immediately at the Dell logo screen, start tapping the key once a second until the BIOS screen appears (if the computer boots to Windows turn the computer off and try again) - Tap to restore BIOS defaults and to save settings - Use your arrow keys to navigate BIOS. You mouse will be inoperative in BIOS. Instructions for navigation and saving should appear at the bottom of your BIOS screen - Use right arrow key to highlight ‘Advanced’ - Use down arrow key to highlight ‘Wireless’ - Hit Enter key - Capture the status of Internal Bluetooth (Should be enabled)
Try enabling the 'Bluetooth capability' in 'Windows'. you may find these steps useful: 1. Ensure that your computer is turned on 2. Press the wireless key combination (Fn + F2) on the keyboard. If that does not work, try using the F2 key only The current wireless status is displayed on the screen Wireless enabled Wireless disabled
If no activity is observed on using the 'wireless radio button', you may check the status of 'Wireless/Bluetooth' in 'Windows' alternatively - Switch to 'desktop mode' -- > Type "Windows mobility center" in search bar above that -- > Click it. Please capture the 'Wireless' status. Turn it 'on' if needed. Please refer to the image below: - Also launch the 'Radio control Options' and place a tick mark besides 'Wireless' and 'Bluetooth' options (if not there already). This will allow (Fn + F2) key combination to control 'Bluetooth'
If you are unable to activate 'Bluetooth' from this place, you may want to check the status of 'Bluetooth card drivers'. I need more information on the type of 'Bluetooth Card' shipped with the system to suggest the correct driver for installation. Please check if your laptop is tested to work optimally with Windows 8 to confirm hardware compatibility. You may want to have a look at the list of all Dell systems tested with Windows 8: http://dell.to/SQojxk
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on 'Friends' tab at the top and then click on 'Request to Review' and finally click on 'Accept' button.
I am sending you a private message as well. Click on 'Inbox' to respond to the message and provide the system's 'Service Tag' so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Do reply if you have any further questions. I would be glad to assist.
DELL-Saurabh A
3 Apprentice
•
710 Posts
0
December 12th, 2012 06:00
Hi mahanteshpatil,
Your laptop is installed with Dell Wireless 365 Bluetooth card. Please try the following steps to see if that works for you:
- Click the following link to download the most updated driver for the Bluetooth: http://dell.to/PiDJLS
- Save the folder (zipped folder) on the 'Desktop screen'
- Double-click the new icon on the desktop labeled R273948.exe
- The Self-Extracting window appears and prompts you to extract or unzip to C:\DELL\DRIVERS\R273948
- Click Ok
- After completing the file extraction, if the Self-Extractor window is still open, close it
- Open the following path: C:\dell\Drivers\R273948\Win32 (Please open Win64 folder, if Windows 8 64 bit is installed in the computer)
- Click 'Computer' and drive letter 'C'
- Locate folder 'dell' and double click it
- Locate folder 'Drivers' and double click it
- Locate folder 'R273948'
- Locate folder 'Win32' and double click it (Locate Win64 folder, if Windows 8 64 bit is installed in the computer)
- Locate file Inst (Refer to the image below)
- Right click file 'Inst'
- Click 'Run as an administrator'
- Click 'Yes' to continue if prompted with 'User access control' message
- Follow through with the installation as per the screen instructions
- Finish the installation and check for the Bluetooth functionality
- If issue persists, try using the 'setup' file to install drivers in compatibility mode (Next Step)
Install 'Setup.exe' file in 'compatibility Mode'
- Navigate to C:\dell\Drivers\R273948\Win32 (Win64 folder, if Windows 8 64 bit is installed in the computer)
- Right click ‘Setup’ file and click ‘Properties’
- Click “Install in compatibility mode’
- Click on Application and select ‘Troubleshoot Compatibility’
- Next, click on ‘Troubleshoot Program’
- Click on Program worked in earlier versions of Windows
- Click on ‘Windows 7’
- Click on ‘Start the Program’
- Do not hit ‘Next’ until the installation completes
- Once the installation completes, click on ‘Next’
Note: Though the recommended steps have exhibited some positive results, you may still experience bluetooth issues as the laptop is not tested to work optimally with Windows 8. You may want to have a look at the list of all Dell systems tested with Windows 8: http://dell.to/SQojxk
Hope this helps. Please reply if you have any further questions. I would be glad to help.
mahanteshpatil
3 Posts
1
December 12th, 2012 10:00
:), Hurrrraaaaayyyyy
Thanks a tonne...you made it.
Just a click away & my devices are ready to pair..
happy to have your assistance
thumbs up...!
DELL-Saurabh A
3 Apprentice
•
710 Posts
0
December 9th, 2012 23:00
Hi Mahanteshpatil,
Please try the following troubleshooting steps:
Check for the presence of the card in BIOS
(Note: Inspiron 15r is shipped in three different formats; Steps mentioned below are only for reference and may be different for your system model type)
- Turn the computer off
- Turn the computer back on
- Immediately at the Dell logo screen, start tapping the key once a second until the BIOS screen appears (if the computer boots to Windows turn the computer off and try again)
- Tap to restore BIOS defaults and to save settings
- Use your arrow keys to navigate BIOS. You mouse will be inoperative in BIOS. Instructions for navigation and saving should appear at the bottom of your BIOS screen
- Use right arrow key to highlight ‘Advanced’
- Use down arrow key to highlight ‘Wireless’
- Hit Enter key
- Capture the status of Internal Bluetooth (Should be enabled)
Try enabling the 'Bluetooth capability' in 'Windows'. you may find these steps useful:
1. Ensure that your computer is turned on
2. Press the wireless key combination (Fn + F2) on the keyboard. If that does not work, try using the F2 key only
The current wireless status is displayed on the screen
Wireless enabled
Wireless disabled
If no activity is observed on using the 'wireless radio button', you may check the status of 'Wireless/Bluetooth' in 'Windows' alternatively
- Switch to 'desktop mode' -- > Type "Windows mobility center" in search bar above that -- > Click it. Please capture the 'Wireless' status. Turn it 'on' if needed. Please refer to the image below:
- Also launch the 'Radio control Options' and place a tick mark besides 'Wireless' and 'Bluetooth' options (if not there already). This will allow (Fn + F2) key combination to control 'Bluetooth'
If you are unable to activate 'Bluetooth' from this place, you may want to check the status of 'Bluetooth card drivers'. I need more information on the type of 'Bluetooth Card' shipped with the system to suggest the correct driver for installation. Please check if your laptop is tested to work optimally with Windows 8 to confirm hardware compatibility. You may want to have a look at the list of all Dell systems tested with Windows 8: http://dell.to/SQojxk
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on 'Friends' tab at the top and then click on 'Request to Review' and finally click on 'Accept' button.
I am sending you a private message as well. Click on 'Inbox' to respond to the message and provide the system's 'Service Tag' so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Do reply if you have any further questions. I would be glad to assist.
mahanteshpatil
3 Posts
0
December 11th, 2012 07:00
I have my network adapter turned ON because i use a WiFi enabled internet but my bluetooth does'nt work
DELL-Saurabh A
3 Apprentice
•
710 Posts
1
December 13th, 2012 05:00
Hi Mahanteshpatil,
Glad that the issue is fixed; thank you for letting me know. Do reply if you have any further questions. Glad to assist.