SidBord,

Modem helper is a small application which will help diagnose modem problems, install modem drivers and validate the proper operation of your modem.  It is located on the driver CD for your modem.  You can also download it from this link:

http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R69782&formatcnt=1&fileid=90821

Steve