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mikesmith832

1 Message

32867

December 21st, 2006 16:00

Wireless 1390 card for Latitude D620

I have a Latitude D620 with the 1390 wireless card. I'm having problems with my company IPSEC VPN. The machine will not connect to VPN. Any ideas?

tfp2007

4 Posts

January 1st, 2007 23:00

I have the same problem.  have you been able to fix this?  WHat kind of wireless router are you using, i am using the linksys wrt 54g

tfp2007

4 Posts

January 2nd, 2007 00:00

I upgraded my linksys wrt54g router firmware and dell 1390 wireless card drivers. I still was able to connect with vpn to my office. I then found this solution from dell which fixed my vpn issue.
 
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You are here:   USA   USA >  Home & Home Office

Cannot Pass Data Across Network Using the Dell Wireless WLAN Version 4 Driver and Cisco VPN Client 4.6 or Higher



Table of Contents 1. Overview 2. Dell Engineering is aware of this issue and is researching a permanent fix. 3. Disable VLAN Priority Support
1. Overview

This issue has been confirmed when Cisco Virtual Private Network (VPN) Client 4.6 or newer is used in conjunction with the Dell Wireless WLAN 4.10 or newer wireless network driver. It has been reproduced on Dell Wireless 1350, 1450, 1390 and 1490 network adapters in the Microsoft ® Windows®  XP operating systems. Investigations are underway to fully understand this issue and determine the root cause.


  Return to Overview

2. Dell Engineering is aware of this issue and is researching a permanent fix.

There is no permanent solution available at this time. Dell Engineering is researching this issue. When a resolution is found, this document will be updated with the solution information.

Until a permanent fix is released, refer to the workaround below.


  Return to Overview

3. Disable VLAN Priority Support
To disable VLAN Priority Support, perform the following steps:

  1. Right-click My Computer on the desktop and click Properties.

    NOTE: If there is no My Computer icon on the desktop, click Start and right-click My Computer on the right column of the Start menu.
    The System Properties window appears.
  2. Click the Hardware tab and click Device Manager.
    The Device Manager window appears.
  3. Click the <+> next to Network Adapters and double-click Dell Wireless WLAN Adapter.
    The Dell Wireless WLAN Adapter Properties window appears.
  4. Click the Advanced tab.
  5. Scroll down to VLAN Priority Support and click to highlight.
  6. Select Disable from the drop-down menu under the Value: field.
  7. Click OK. 
    The Dell Wireless WLAN Adapter Properties disappear.
  8. Click the X button in the upper right-hand corner of the Device Manager window.
    The Device Manager window disappears. 

  Return to OverviewProduct Support Quick Note (PSQN)Release Date:  8/17/2006Document Number:  300602   Journal:  070017DBH8 New Search Technical Support Home
Need Help? Contact a Dell Technician

papoon4presiden

7 Posts

January 2nd, 2007 00:00

In my experience this usually has more to do with the router than the client. but making sure both have the latest firmware is a good place to start. Check the support site of the router manufacturer for suggestions (several years ago my employer had problems with Netgear routers and their VPN software -- fixing it had to wait for a firmware upgrade from Netgear). Linksys, for example, provides the following link if you are having problems with one of their routers: http://www2.nohold.net/noHoldCust541/Prod_1/Articles57815/Unable_To_Connect_To_the_VPN_On_a_Linksys_Router.htm

Good luck.

JohnH0

1 Message

January 5th, 2007 10:00

I have the same problem with a D610 and 1470 WLAN NIC. The workaround fixed the problem.

I would like to know when Dell are going to release a fix for the driver so we don't have to use this workaround.

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