Hi Steelboom,

Thanks for posting.

Have you been able to run the Support Assist diagnostics?

Download and run SupportAssist

1. Download and install SupportAssist
2. Click Start > All Programs
3. Navigate to Dell > SupportAssist and launch the program
4. Once SupportAssist launches, click on Checkup > Scan a Specific Device
5. Under Communication Devices > Select Wireless Card (Requires a connection to a wireless network)
6. Restart the system after using Support Assist.

Robert,

Thank you for responding. I followed your directions and the SupportAssist did not identify any issues. The hardware scan showed as "passed" after running it on the network card.

I will try with to test with other devices turned off. However, we have other computers and devices that access wirelessly without issue. So if it's a bandwidth problem, why would this computer be the only device affected?

I have not tried wired at home, as that is not practical given the location of the router. That said, I have used a wired connection elsewhere, and have not had connection issues.

If it's passing the diagnostics, then it's possibly the bandwidth at your home location. Have you tried it without all the other devices going through the router?  How about wired as opposed to wifi?  Does it improve wired?  If so, it's probably not the card.

I am posting a new item related to speed throttling on the XPS 13 when on battery. Just mentioning it here in case that is a factor for you.