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Steelboom

updated

9 years ago

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Steelboom

3 Posts

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7254

April 2nd, 2017 10:00

Wireless Connection Issues: XPS 13 9350

Hello,

I am having wireless connection issues, mostly on my home network, where the laptop will show that it is connected to the wireless access point, but that there is no internet connection. The issue is resolved by running the Windows troubleshooter, but it will often persist a few minutes later. The problem that the troubleshooter identifies is "The default gateway is not available."

It seems to work better when I am at a different location (work, coffee shop, etc.), but the issue is not solely limited to my home network. All other devices work fine on the home network. I have uninstalled and re-installed the network drivers numerous times. 

I'm hoping that the answer is not a new wireless card, as this laptop is becoming almost useless at home.

Thanks.

Some information:

Dell XPS 13 9350, Windows 10

Dell Wireless 1820A 802.11ac

Driver Version: 1.566.0.0