shawser
Not applicable

Wireless Internet connection stopped working on my 4 week old Inspiron R N5010 - Ethernet connection works + work laptop wireless + ethernet connection work through the same router. See's connection but won't connect WHY??

Hello, 

need some advice on my wireless connection from from Inspiron R new (4 week old) laptop.  For the first 3-4 weeks internet wirless connection was working fine from anywhere in house.  I have an Eircom 3 MB broadband package and am using an Zyxel router. There is also a Dell Dimension 5150 PC connected to the router.  PC / Router in upstairs room.

 

Normally I was just able to turn on my laptop down stairs and connect wirelessly.  Then it stopped working a few ebening back and I have troubelshooted and have been unable to get working. 

I can connect both the PC and my InspironR laptop and my work work lap (HP) via etherney connections to the router and the internet access works fine.

My HP work laptop connects wirelessly to the network from anywhere in the house but not my new Dell inspiron laptop.  I am confused.

I have ran the suggested troubleshooting software / windows network diagnostics and it did generate some reports / information whihc I have copied and pasted below.  In summary some problems it does suggest are below in green  :

Has anyone seen this before or have any suggestions as to how I might fix.

1.

Connection status summary

 Connection started at: 2010-11-30 20:58:24-516

 Profile match: Success

 Pre-Association: Success

 Association: Fail

 Security and Authentication: Not started

2.

 Information for Auto Configuration ID 1

3

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

 

For complete information about this session see the wireless connectivity information event.

 

Helper Class: Auto Configuration

 Initialize status: Success

 

Information for connection being diagnosed

 Interface GUID: 9e4dcd3c-cc52-44c9-9071-9b25d8fea6e3

 Interface name: DW1501 Wireless-N WLAN Half-Mini Card

 Interface type: Native WiFi

 Profile: eircom21274432

 SSID: eircom21274432

 SSID length: 14

 Connection mode: Infra

 Security: Yes

 Connect even if network is not broadcasting: No

 

Result of diagnosis: Problem found

 Issue referred to: RNWF MSM Helper Class

 

Root cause:

Windows could not connect to "eircom21274432"

You can try to connect again.

 

Repair option:

Reset your wireless network adapter

This will disable and then enable the network adapter "Wireless Network Connection" on this computer.

4.

Connection incident diagnosed

 Auto Configuration ID: 1

 Connection ID: 1

 

Connection status summary

 Connection started at: 2010-11-30 20:58:24-516

 Profile match: Success

 Pre-Association: Success

 Association: Fail

 Security and Authentication: Not started

5.

Information for connection being diagnosed

 Interface GUID: 9e4dcd3c-cc52-44c9-9071-9b25d8fea6e3

 Interface name: DW1501 Wireless-N WLAN Half-Mini Card

 Interface type: Native WiFi

 Profile: eircom21274432

 SSID: eircom21274432

 SSID length: 14

 Connection mode: Infra

 Security: Yes

 Connect even if network is not broadcasting: No

 

Result of diagnosis: Problem found

 Issue referred to: RNWF MSM Helper Class

 

Root cause:

Windows could not connect to "eircom21274432"

You can try to connect again.

 

Repair option:

Reset your wireless network adapter

This will disable and then enable the network adapter "Wireless Network Connection" on this computer

Windows Network Diagnostics

Publisher details

Issues found

Problem with wireless adapter or access point

Problem with wireless adapter or access point

Detected

Reset the wireless adapter

Completed

Investigate router or access point issues

Completed

Refer to Windows Help and Support for more information about wireless connectivity problems

Completed

 

Issues found

Detection details

5

Problem with wireless adapter or access point

Detected

Reset the wireless adapter

Completed

Network Diagnostics Log

File Name:

4A0E36D4-C62C-4181-B89E-31AB86A32890.Repair.1.etl

 

Investigate router or access point issues

Completed

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.

Network Diagnostics Log

File Name:

5C4FFE11-6A80-49AE-AAF1-8C44553853D0.Repair.4.etl

 

Refer to Windows Help and Support for more information about wireless connectivity problems

Completed

Windows cannot resolve your wireless connectivity issue.

Detection details

 

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis:

 

Network adapter Wireless Network Connection driver information:

 

   Description . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card

   Manufacturer  . . . . . . . . . : Broadcom

   Provider  . . . . . . . . . . . : Broadcom

   Version   . . . . . . . . . . . : 5.60.48.35

   Inf File Name . . . . . . . . . : C:\Windows\INF\oem11.inf

   Inf File Date . . . . . . . . . : 03 February 2010  06:13:06

   Section Name  . . . . . . . . . : BCM1501M_NT61

   Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727&subsys_00101028

   Instance Status Flags . . . . . : 0x180200a

   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 71

   Physical Media Type . . . . . . : 9

 

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

 

Information for connection being diagnosed

 Interface GUID: 9e4dcd3c-cc52-44c9-9071-9b25d8fea6e3

 Interface name: DW1501 Wireless-N WLAN Half-Mini Card

 Interface type: Native WiFi

 Profile: eircom21274432

 SSID: eircom21274432

 SSID length: 14

 Connection mode: Infra

 Security: Yes

 Connect even if network is not broadcasting: No

 

Connection incident diagnosed

 Auto Configuration ID: 1

 Connection ID: 1

 

Connection status summary

 Connection started at: 2010-11-30 20:58:24-516

 Profile match: Success

 Pre-Association: Success

 Association: Fail

 Security and Authentication: Not started

 

List of visible access point(s): 5 item(s) total, 5 item(s) displayed

        BSSID          BSS Type PHY   Signal(dB)     Chnl/freq    SSID

-------------------------------------------------------------------------

40-4A-03-CD-5B-51      Infra   g      -21            1       eircom21274432

00-14-BF-04-78-14      Infra   g      -82            11      linksys

00-0F-CC-88-39-60      Infra   g      -87            7       eircom4203 3254

00-16-E3-32-62-9B      Infra   g      -73            2       BTVOYAGER2110-9B

00-0F-CC-48-56-E4      Infra   g      -86            7       eircom2205 4450

 

Connection History

 

 Information for Auto Configuration ID 2

 

  List of visible networks: 5 item(s) total, 5 item(s) displayed

  BSS Type PHY Security       Signal(RSSI)   Compatible     SSID

  ------------------------------------------------------------------------------

  Infra g      Yes            100     Yes            eircom21274432

  Infra g      Yes            16      Yes            linksys

  Infra g      Yes            6       Yes            eircom4203 3254

  Infra g      Yes            34      Yes            BTVOYAGER2110-9B

  Infra g      Yes            8       Yes            eircom2205 4450

 

  List of preferred networks: 1 item(s)

   Profile: eircom21274432

    SSID: eircom21274432

    SSID length: 14

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

 

 Information for Connection ID 2

 Connection started at: 2010-11-30 20:59:36-073

  Auto Configuration ID: 2

  Profile: eircom21274432

  SSID: eircom21274432

  SSID length: 14

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Fail 0x00000000

   Association reason code: 0x00000000

 

 Information for Auto Configuration ID 1

 

  List of visible networks: 4 item(s) total, 4 item(s) displayed

  BSS Type PHY Security       Signal(RSSI)   Compatible     SSID

  ------------------------------------------------------------------------------

  Infra g      Yes            97      Yes            eircom21274432

  Infra g      Yes            16      Yes            linksys

  Infra g      Yes            6       Yes            eircom4203 3254

  Infra g      Yes            34      Yes            BTVOYAGER2110-9B

 

  List of preferred networks: 1 item(s)

   Profile: eircom21274432

    SSID: eircom21274432

    SSID length: 14

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028006

 

 Information for Connection ID 1

 Connection started at: 2010-11-30 20:58:24-516

  Auto Configuration ID: 1

  Profile: eircom21274432

  SSID: eircom21274432

  SSID length: 14

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Fail 0x00038002

   Association reason code: 0x00000000

 

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

 

For complete information about this session see the wireless connectivity information event.

 

Helper Class: Auto Configuration

 Initialize status: Success

 

Information for connection being diagnosed

 Interface GUID: 9e4dcd3c-cc52-44c9-9071-9b25d8fea6e3

 Interface name: DW1501 Wireless-N WLAN Half-Mini Card

 Interface type: Native WiFi

 Profile: eircom21274432

 SSID: eircom21274432

 SSID length: 14

 Connection mode: Infra

 Security: Yes

 Connect even if network is not broadcasting: No

 

Result of diagnosis: Problem found

 Issue referred to: RNWF MSM Helper Class

 

Root cause:

Windows could not connect to "eircom21274432"

You can try to connect again.

 

Repair option:

Reset your wireless network adapter

This will disable and then enable the network adapter "Wireless Network Connection" on this computer.

 

Diagnostics Information (Wireless Network Adapter)

Details about wireless network adapter diagnosis:

 

For complete information about this session see the wireless connectivity information event.

 

Helper Class: Native WiFi MSM

 Initialize status: Success

 

Information for connection being diagnosed

 Interface GUID: 9e4dcd3c-cc52-44c9-9071-9b25d8fea6e3

 Interface name: DW1501 Wireless-N WLAN Half-Mini Card

 Interface type: Native WiFi

 Profile: eircom21274432

 SSID: eircom21274432

 SSID length: 14

 Connection mode: Infra

 Security: Yes

 Connect even if network is not broadcasting: No

 

Result of diagnosis: Problem found

 

Root cause:

Wireless association to "eircom21274432" failed for an unknown reason

 

Detailed root cause:

802.11 connection failed due to status code 1: unspecified failure

 

Repair option:

Try connecting to "eircom21274432" again

If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.

 

Network Diagnostics Log

File Name:

4A0E36D4-C62C-4181-B89E-31AB86A32890.Diagnose.0.etl

 

Other Networking Configuration and Logs

File Name:

NetworkConfiguration.cab

 

Collection information

Computer Name:

SHAWSLAPTOP

Windows Version:

6.1

Architecture:

amd64

Time:

Tuesday, November 30, 2010 8:59:39 PM

Publisher details

 

Windows Network Diagnostics

Detects problems with network connectivity.

Package Version:

1.0

Publisher:

Microsoft Windows

 

Detection details

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis:

 

Network adapter Wireless Network Connection driver information:

 

   Description . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card

   Manufacturer  . . . . . . . . . : Broadcom

   Provider  . . . . . . . . . . . : Broadcom

   Version   . . . . . . . . . . . : 5.60.48.35

   Inf File Name . . . . . . . . . : C:\Windows\INF\oem11.inf

   Inf File Date . . . . . . . . . : 03 February 2010  06:13:06

   Section Name  . . . . . . . . . : BCM1501M_NT61

   Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727&subsys_00101028

   Instance Status Flags . . . . . : 0x180200a

   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 71

   Physical Media Type . . . . . . : 9

 

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

 

Information for connection being diagnosed

 Interface GUID: 9e4dcd3c-cc52-44c9-9071-9b25d8fea6e3

 Interface name: DW1501 Wireless-N WLAN Half-Mini Card

 Interface type: Native WiFi

 Profile: eircom21274432

 SSID: eircom21274432

 SSID length: 14

 Connection mode: Infra

 Security: Yes

 Connect even if network is not broadcasting: No

 

Connection incident diagnosed

 Auto Configuration ID: 1

 Connection ID: 1

 

Connection status summary

 Connection started at: 2010-11-30 20:58:24-516

 Profile match: Success

 Pre-Association: Success

 Association: Fail

 Security and Authentication: Not started

 

List of visible access point(s): 5 item(s) total, 5 item(s) displayed

        BSSID          BSS Type PHY   Signal(dB)     Chnl/freq    SSID

-------------------------------------------------------------------------

40-4A-03-CD-5B-51      Infra   g      -21            1       eircom21274432

00-14-BF-04-78-14      Infra   g      -82            11      linksys

00-0F-CC-88-39-60      Infra   g      -87            7       eircom4203 3254

00-16-E3-32-62-9B      Infra   g      -73            2       BTVOYAGER2110-9B

00-0F-CC-48-56-E4      Infra   g      -86            7       eircom2205 4450

 

Connection History

 

 Information for Auto Configuration ID 2

 

  List of visible networks: 5 item(s) total, 5 item(s) displayed

  BSS Type PHY Security       Signal(RSSI)   Compatible     SSID

  ------------------------------------------------------------------------------

  Infra g      Yes            100     Yes            eircom21274432

  Infra g      Yes            16      Yes            linksys

  Infra g      Yes            6       Yes            eircom4203 3254

  Infra g      Yes            34      Yes            BTVOYAGER2110-9B

  Infra g      Yes            8       Yes            eircom2205 4450

 

  List of preferred networks: 1 item(s)

   Profile: eircom21274432

    SSID: eircom21274432

    SSID length: 14

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

 

 Information for Connection ID 2

 Connection started at: 2010-11-30 20:59:36-073

  Auto Configuration ID: 2

  Profile: eircom21274432

  SSID: eircom21274432

  SSID length: 14

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Fail 0x00000000

   Association reason code: 0x00000000

 

 Information for Auto Configuration ID 1

 

  List of visible networks: 4 item(s) total, 4 item(s) displayed

  BSS Type PHY Security       Signal(RSSI)   Compatible     SSID

  ------------------------------------------------------------------------------

  Infra g      Yes             97      Yes            eircom21274432

  Infra g      Yes            16      Yes            linksys

  Infra g      Yes            6       Yes            eircom4203 3254

  Infra g      Yes            34      Yes            BTVOYAGER2110-9B

 

  List of preferred networks: 1 item(s)

   Profile: eircom21274432

    SSID: eircom21274432

    SSID length: 14

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028006

 

 Information for Connection ID 1

 Connection started at: 2010-11-30 20:58:24-516

  Auto Configuration ID: 1

  Profile: eircom21274432

  SSID: eircom21274432

  SSID length: 14

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Fail 0x00038002

   Association reason code: 0x00000000

 

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

 

For complete information about this session see the wireless connectivity information event.

 

Helper Class: Auto Configuration

 Initialize status: Success

 

Information for connection being diagnosed

 Interface GUID: 9e4dcd3c-cc52-44c9-9071-9b25d8fea6e3

 Interface name: DW1501 Wireless-N WLAN Half-Mini Card

 Interface type: Native WiFi

 Profile: eircom21274432

 SSID: eircom21274432

 SSID length: 14

 Connection mode: Infra

 Security: Yes

 Connect even if network is not broadcasting: No

 

Result of diagnosis: Problem found

 Issue referred to: RNWF MSM Helper Class

 

Root cause:

Windows could not connect to "eircom21274432"

You can try to connect again.

 

Repair option:

Reset your wireless network adapter

This will disable and then enable the network adapter "Wireless Network Connection" on this computer.

 

Diagnostics Information (Wireless Network Adapter)

Details about wireless network adapter diagnosis:

 

For complete information about this session see the wireless connectivity information event.

 

Helper Class: Native WiFi MSM

 Initialize status: Success

 

Information for connection being diagnosed

 Interface GUID: 9e4dcd3c-cc52-44c9-9071-9b25d8fea6e3

 Interface name: DW1501 Wireless-N WLAN Half-Mini Card

 Interface type: Native WiFi

 Profile: eircom21274432

 SSID: eircom21274432

 SSID length: 14

 Connection mode: Infra

 Security: Yes

 Connect even if network is not broadcasting: No

 

Result of diagnosis: Problem found

 

Root cause:

Wireless association to "eircom21274432" failed for an unknown reason

 

Detailed root cause:

802.11 connection failed due to status code 1: unspecified failure

 

Repair option:

Try connecting to "eircom21274432" again

If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.

 

 List of preferred networks: 1 item(s)

   Profile: eircom21274432

    SSID: eircom21274432

    SSID length: 14

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028006

 

 Information for Connection ID 1

 Connection started at: 2010-11-30 20:58:24-516

  Auto Configuration ID: 1

  Profile: eircom21274432

  SSID: eircom21274432

  SSID length: 14

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Fail 0x00038002

   Association reason code: 0x00000000

0 Kudos
4 Replies
jandamf
Not applicable

RE: Wireless Internet connection stopped working on my 4 week old Inspiron R N5010 - Ethernet connection works + work laptop wireless + ethernet connection work through the same router. See's connection but won't connect WHY??

SHAWSER,

Did you ever get any resolution to your wireless connection problems?

I just purchased a new Dell 2330 All in One that I installed several rooms away from my router. No problems there 1st 2 weeks. Worked like a champ. Then the other morning work up and no connection. For the last 2 days, I have been scouring the network trying to find how to fix the problem.

Picked up 2330 and moved next to router to hard connect to ethernet because at first suspected that the wireless card went out. After connecting, I tried to connect wifi and worked. Disconnected hard cable, disconnected wifi and then reconnected wifi. 

Moved back to original location and connected to wifi. At first, I thought the problem would go away. However, wifi disconnected again and wouldn't connect. 

Changed several changes to my router and at first it seemed to help connections.

But still not rock solid as it had worked the 1st 2 weeks.

NOTE: I have apple, HP, iphones, ipads, and other lap tops and desktops and not one of the other devices have problems. The apple sits right next to the Dell 2330 the whole time.

Let me know if you fixed your problems.

Thanks

Mark

0 Kudos
safyrmwn
Not applicable

RE: Wireless Internet connection stopped working on my 4 week old Inspiron R N5010 - Ethernet connection works + work laptop wireless + ethernet connection work through the same router. See's connection but won't connect WHY??

Mark,

Did you ever resolve your wireless connection issue?

I have the same Dell computer with the identical scenario. 

Thanks for any info.

0 Kudos
jandamf
Not applicable

RE: Wireless Internet connection stopped working on my 4 week old Inspiron R N5010 - Ethernet connection works + work laptop wireless + ethernet connection work through the same router. See's connection but won't connect WHY??

Safyrmwn,

Yes, I have resolved my problem by adjustments to my router.

First, I downloaded inSSIDer freeware on to my other laptop to analyze all the networks in my area.

I discovered that my neighbor closes to location of my 2330 was utilizing channel 11. My router was set to AUTO and because it was at the other end of the house, must have been configuring itself for the same channel. After analysis, I set my router to use channel 1 which was best choice.

The win 8 version of inSSIDer provides a network rating and now my network scores 100. with 0 networks overlapping.

Hope that you are able to use the tool to resolve your problems.

Mark

0 Kudos
DELL-Amogh G
4 Beryllium

RE: Wireless Internet connection stopped working on my 4 week old Inspiron R N5010 - Ethernet connection works + work laptop wireless + ethernet connection work through the same router. See's connection but won't connect WHY??

Hi safyrmwn,

@Mark: thank you for the inputs; appreciate it.

Please paste the screenshot of ‘Device Manger’ with ‘Network Adapters’ expended. You may follow the steps below:

  • Press ‘Windows’ key + R on ‘Desktop’ screen
  • Type ‘devmgmt.msc’ in run box and press ‘Enter’
  • Click > sign next to ‘Network Adapters’

Please share the operating system installed on the computer.

Keep me posted with the information. I will be glad to assist you.

Thanks & Regards
Amogh G
#iworkfordell

0 Kudos