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14828
September 25th, 2008 09:00
Wireless zero crashes after standby using Wireless N draft on Latitude D830 with Windows XP
My Latitude D830 came with Vista installed.
After various irritations with Vista, I downgraded to XP.
I allowed XP to go through all updates, getting onto SP2 with all the latest patches.
I downloaded all the latest XP drivers from the dell site, especially the one for the wireless.
I use only the Microsoft Wireless Zero service and don't run the Dell wireless utility,
because it added complexity without helping anything.
The wireless devices works perfectly after I boot the system.
If I close the lid, which puts the computer into standby
as soon as I enter my password I get a window in the middle of the screen that says:
"Generic Host Process for win32 services has encountered a problem and needs to close"
If I look at the events, I see that wzcsvc.dll has crashed.
Sometimes I can see the wireless icon in the tray, with an x through it.
Usually that icon disappears and the device seems not to exist on the machine.
No amount of stopping and restarting Wireless Zero helps.
I can go to Device Manager and disable, then enable the card. That does nothing.
If I reboot, then everything is fine again.
I would love to be able to use the wireless normally without having to reboot all the time.
Does anyone have a suggestion?
thanks,
Peter
0 events found
Larry R
2 Intern
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1.7K Posts
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September 25th, 2008 17:00
When you installed WinXP, did you load all of the drivers? The full list, in the recommended order of installation, for the D830 running XP is:
The Dell Notebook System Software is required as it, combined with the Intel Chipset Software, is basically the motherboard driver.
manfromberg
3 Posts
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September 26th, 2008 08:00
Hi Larry,
Thanks. I had pretty much gone through these, but as you can see from the screenshot below, I at least missed the modem driver (although I never use the modem, so I don't know if that is important).
I have repeated the download of drivers and have both:
- an Intel mobile chipset driver
- the GM965Express chipset driver.
Should I install both, in that order? The 965 is already installed, as you can see below.
but I could repeat everything in the order you give.
I couldn't insert a screenshot, so I manually copied the relevant info from the device manager display.
I don't know what the IDT stack audio driver is. I have downloaded the Sigmatel accoustics driver.
I don't have a fingerprint reader, so I didn't bother with that.
I'm also not sure about the bluetooth driver. Is it included in the R189136 driver which I downloaded for
the wireless N 1505 support?
I can see that I could download either a driver for Bluetooth 2.0 or Bluetooth 2.1, but the drivers page
doesn't think that either is relevant for my machine.
On the device manager listing, you will see that most things are normal,
you can see the missing modem driver,
but, oddly enough, it looks like I have the 965 chipset twice, and I have 3 monitors (and of course
my laptop only has one). Does this look like a problem?
Manually copied from device manager:
----------------------
Display Adapters
Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family
...
Mice and other pointing devices
Dell Touchpad
Monitors
Plug and Play Monitor
Plug and Play Monitor
Plug and Play Monitor
Network adapters
I394 Net Adapter
AGN Virtual Network Adapter
Broadcom NetXtreme 57xx Gigabit Controller
Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
VMware Virtual Ethernet Adapter for VMnet1
VMware Virtual Ethernet Adapter for VMnet8
? Other devices
?! Modem Device on High Definition Audio Bus
...
Smart card readers
USB Smart Card reader
Sound, video and game controllers
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
SigmaTel High Definition Audio CODEC
Video Codecs
------------------------
end of copy
many thanks,
Peter
Larry R
2 Intern
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1.7K Posts
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September 26th, 2008 15:00
Yes, I believe you will have to install both the Intel Mobile Chipset (motherboard) and the GM965 Extreme Chipset (video) on the system to get everything working correctly.
It sounds like you picked the correct audio driver, especially since Device Manager doesn't show any problems with it (also assuming sound it working ;)).
If you don't plan to ever use the dial-up modem, and don't mind hte "error" in Device Manager there is no problem leaving it like it is. My personal preference was to have it installed anyway, just so I didn't get distracted by a "Hey! Why is that error there?!" later on. YMMV. :D
The bluetooth driver/software is only needed if your system has a bluetooth wireless adapter. This is separate from the WiFi card, which is why it is a separate driver.
manfromberg
3 Posts
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September 27th, 2008 06:00
Hi Larry,
This seems to have worked.
I went through the drill of reinstalling the drivers in the order you provided,
especially the system software, the chipset drivers, and the Broadcom andwireless drivers.
A few of the drivers were irrelevant for me.
I had first downloaded the newest versions of the drivers. I think the wireless driver was a little newer;
and I think the rest were the same.
In any case, after completing the drill, I activated the wireless networking card and have now
twice put the computer into standby and restarted it.
Previously, the wireless zero DLL would have crashed on each restart.
Now it comes back up perfectly.
Thank you very much for you help.
Peter
Larry R
2 Intern
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1.7K Posts
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September 29th, 2008 17:00