XPS 12 wifi issues

Thank you for the suggestions!

I had already installed the latest drivers, made no difference. I had also switched to the max performance, made no difference. I just checked - the allow to torn off think is unchecked.

drjoe66,

Try...

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

Rick

drjoe66,

If the box is checked, the computer will turn off the adapter and you'll get disconnected. Restarting the computer is the way to get reconnected.

Rick

Do not get the latest driver that is on the Dell site - it is out of date. At the time of writing this the Dell site offers a dated v15.5 driver for the wireless adapter.

I recommend you always get latest drivers for anything from the component manufacturer directly, as Dell is often slow to offer the most recent drivers.

Use this tool here at the Intel site to get the latest v15.6 drivers. http://www.intel.com/p/en_US/support/detect/wireless

And yes do the power saving steps outlined in the above post too.

I have no WIFI problems on Win8 on XPS 12 since this update.

Oh- and after fiddling around, in the Internet Options box, when I click "connect to the Internet," it says "windows did not detect any networking hardware." I've had the computer for about 6 weeks, after waiting more than a mon for it.

Sounds like a problem with you NIC.

Right click on 'Computer' and click on 'Manage'

Click on 'Device Manager' on the left panel and then Expand 'Network Adapters' on the right panel.

Do you have 'Intel(R) Centrino(R) Advanced-N 6235' listed?

If not, let me know.

If it is listed, right click on it and select 'Properties'.
What does the 'device status' say under the General tab? What is the driver version under the Driver tab?

Thank you for replying. I am still having the same issue today.

The Intel Centrino Advanced N 6235 network adapter is shown.

Under General, Device Status, it says "the device is working properly."

The driver date is 9/12/2012. The version is 15.5.45.

Thanks!

Rebecca Boyd

Ok. So that means your adapter is detected and enabled. So something is likely misconfigured, conflicted, or corrupted if you're getting that error.

Next thing to

try is a driver update, latest is 15.6.1 - date 03/19/2013

.

Unfortunately you obviously can't access the internet on your xps12 to detect and download latest drivers. Ironic I know.

So you'll need to use a different machine and copy them across on a flash drive or something.

The driver is available here: downloadcenter.intel.com/Detail_Desc.aspx*&DownloadType=Software%20Applications

Choose the fourth option in the list: Wireless_15.6.1_e64.exe - 83.89MB

This is the latest drivers and the latest intel ProSet network adapter management software. We'll use this software later to try to diagnose the problem if it still doesn't work.

Copy this .exe to your XPS12 and install with defualt options and reboot.

Check your driver date and version after reboot in the same way I said in my last post and check that it was updated to the new version.

See if it your wifi works after that and let me know...

So frustrating! I am out of town til next Thursday and won't be in a location where a Dell person could help on site. I do not have the other computers with me so I do not have a way to copy over the file (stupid iPad doesn't have USB). Is there anything else I can try remotely? Or do I just have to wait til I get home?  (Btw, the Internet stopped working before I left home but I didn't have time to get it fixed and was hoping it would resolve itself again.) If nothing, I'll be in touch again Thursday pm. Thank you for your help.

RebeccaBoyd,

I have seen where Intel is having issues with the Windows 8 drivers for some adapters.

My suggestion is to download the Intel Centrino Advanced-N 6235 drivers and save them to your desktop. You should be able to use the ethernet cable to connect.

Make a system restore point.

Hit the Windows key and the x keys at the same time, device manager, network adapters, right click on Intel Centrino Advanced-N 6235, left click uninstall. Tell it to remove the drivers and software.

Restart your computer.

When you log in, the new hardware wizard will try to install the adapter but fail. Install the drivers you saved to your desktop.

Have Windows manage your connection.

Try reading...

How to start Wireless Zero Configuration using Vista/Windows 7/Windows 8

Remember some virus programs and firewalls will sometimes not allow you to connect.

If you're under warranty, I would contact Dell Tech Support.

Rick

Does this help?

http://blogs.msdn.com/b/kvosters/archive/2013/04/22/dell-xps12-wireless-network-not-showing-any-networks.aspx

Hi everyone,

Thanks for your replies - It works!!
I downloaded the updated drivers, adjusted the power management settings, and did everything you guys suggested.

Quite a relief!

Best,

Rebecca

Nice - glad we could collectively help you out. XPS12 with Windows 8 is a fantastic machine, so i'm happy you can enjoy it properly now!

Rebecca,

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick