XPS 15-7590, Bluetooth speakers not working?

* What specific Bluetooth speakers model?

* Unpair the Bluetooth speakers

* Connect standard headphones to the XPS 15-7590 left side Headset out port. Then play MP3 or YouTube music. Do you get audio into the headphones? I am trying to establish if the onboard ALC3266-CG with Waves MaxxAudio Pro is functional

Bluetooth speakers are unbranded but previously worked on iMac. Now disconnected as instructed. Headphones plugged in, but still no sound.
Andrew_2308

Correction, headphone speakers are working!
Andrew_2308

* When did you last have working sound out of that left side Headset out port?

* Open the Device Manager
* Expand Audio inputs and outputs, Bluetooth, and Sound, video and game controllers
* Take a snapshot like I did below using the Windows 10 Snipping Tool

"Samsung Galaxy S7 Hands-Free HF Audio" ?

Is that another Bluetooth device? If yes, unpair it. Then restart the Laptop. Then pair the unbranded Bluetooth speakers. Then choose them from the sound output drop down list. Make sure their volume is up.

Done, but cube speakers not appearing on sound output dropdown?????

Still not working. Any suggestions?

Let's check if it's listed. 

Right click on Sound icon.

Select Sounds

Select Playback and let me know if you see the cube speakers.

-Supriya

Paired with cube speaker and iPad mini, both connected but do not appear in sound output dropdown????

Hi,

Apart from the cube speakers, do you have any other bluetooth speaker to check the functionality of the bluetooth card?

-Supriya

Yes, speakers in the list but appear disconnected. But paired and connected in the Bluetooth window. However does NOT appear in the SoundOutput dropdown???

Hi,

I have replied to you via a Private note.

Hi,

Everything appears to be installed correctly on the Dell side. The Device Manager looked correct and at one point the speakers were paired, but still no sound. Do you have ANY other bluetooth device to pair with our Laptop to check the Laptop bluetooth functionality? Check the speaker box for the manufacturer. We need to find their support page and documentation.

Email sent as requested to SOS@dell.com. Would appreciate a resolution asap. Thank you