XPS 8500 dropping wireless network connection

Hi hodget,

Check the wireless connection in Safe mode with networking (restart the computer and tapping F8 on dell logo. Select Safemode with networking).

Also try updating the wireless drivers on the computer.

Uninstall and reinstall the wireless network drivers for the computer.

Uninstall:

• Open the "Start" menu and click "Control Panel."
• Type "Device Manager" in the search bar at the top right of the screen, then click the "Device Manager" heading that appears in the search results.
• Click the "+" symbol next to your desktop's name, and again next to "Network adapters."
• Right click “Wireless card”, click “Uninstall.
• Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstall the wireless drivers.

Install the wireless card drivers from the below mentioned link:

http://dell.to/Y0xbzi

If the issue persists, try updating the update the wireless router's firmware to the latest available.

For more information, I have provided a link below which can fix the issue:

http://dell.to/K96578

Below mentioned link would also help you with the settings for wireless internet:

http://dell.to/ZKyq8W

Awaiting your response!

Still having the same issue. Linksys 4500 router has latest firmware. Deleted 1703 wireless card and reinstalled it. No better. Disabled the 1703 and connected a netgear USB wireless card. Is there a better dell N card that I could use. Or can you recommend another external card that would work reliably.?

Tom Hodge

Missed your call at 2 this afternoon. Monday at 2 I will be here.

Hi hodget,

This should be an issue with the wireless card. Kindly private message me the service tag. I will review your account and take the case forward.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Awaiting your response!