August 20th, 2012 17:00

Correction to the above solution. After further review. The issue was completely with McAfee Update. This is a solution that  resolved my issue. Please make sure you have your McAfee subscription information handy or your McAfee registration information: User Name and Password.

First you will have to uninstall McAfee completely either using suggested link or Uninstall Program from Windows

us.mcafee.com/.../MCPR2.exe

If you will get an issue with the removal process try to do it from safe mode. To enter safe mode. Turn off your computer. Then turn computer back on and right away press several times F8 to get to the Advanced Boot Screen from which you can chose Safe mode with Network Support

Second you will have to restart computer and you should get internet connection after that

Install download and install Java from www.java.com

Next

Use this link to log into McAfee website and re download McAfee and install it again.

home.mcafee.com/.../login.aspx

There is a new installation file on McAfee website that resolves issue with the network connectivity loss.

Hope this was helpful to all of you.

9 Legend

 • 

30.3K Posts

August 19th, 2012 05:00

littlespoons,

 

What virus program and firewall are you using?

 

Can you run Finding System Information REMOVE YOUR PRODUCT ID and post the information back here.

 

 

Rick

1 Message

August 20th, 2012 13:00

I have the same problem, it started couple of days ago, no connectivity at all.

If anyone has experienced this or knows what might be causing it, any help would be greatly appreciated.

I'm running McAfee antivirus (up to date), and also recently installed some automatic updates.

Thank you for your help!

Here's my system info (my os is in spanish)

OS

Nombre del sistema operativo:              Microsoft Windows 7 Ultimate

Versi¢n del sistema operativo:             6.1.7600 N/D Compilaci¢n 7600

Fabricante del sistema operativo:          Microsoft Corporation

Configuraci¢n del sistema operativo:       Estaci¢n de trabajo independiente

Tipo de compilaci¢n del sistema operativo: Multiprocessor Free

Organizaci¢n registrada:                   Microsoft

Fecha de instalaci¢n original:             03/11/2011, 12:38:10 a.m.

Tiempo de arranque del sistema:            20/08/2012, 12:53:30 p.m.

Fabricante del sistema:                    Dell Inc.        

Modelo el sistema:                         Dell System XPS L702X

Tipo de sistema:                           x64-based PC

Procesador(es):                            1 Procesadores instalados.

                                          [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2201 Mhz

Versi¢n del BIOS:                          Dell Inc.          A08, 06/04/2011

Directorio de Windows:                     C:\Windows

Directorio de sistema:                     C:\Windows\system32

Dispositivo de arranque:                   \Device\HarddiskVolume2

Configuraci¢n regional del sistema:        es-mx;Espa¤ol (M‚xico)

Idioma de entrada:                         es-mx;Espa¤ol (M‚xico)

Zona horaria:                              (UTC-06:00) Guadalajara, Ciudad de M‚xico, Monterrey

Cantidad total de memoria f¡sica:          8,106 MB

Memoria f¡sica disponible:                 6,204 MB

Memoria virtual: tama¤o m ximo:            16,210 MB

Memoria virtual: disponible:               13,799 MB

Memoria virtual: en uso:                   2,411 MB

Revision(es):                              193 revisi¢n(es) instaladas.

                                          [01]: KB982861

                                          [02]: 982861

                                          [03]: KB971033

                                           [...]

                                          [190]: KB982300

                                          [191]: KB982665

                                          [192]: KB982799

                                          [193]: KB983590

Tarjeta(s) de red:                         5 Tarjetas de interfaz de red instaladas.

(WIRELESS CARDS)    [01]: Realtek PCIe GBE Family Controller

                                                Nombre de conexi¢n: Conexi¢n de  rea local

                                                Estado:             Medios desconectados

                                          [02]: Intel(R) Centrino(R) Wireless-N 1030

                                                Nombre de conexi¢n: Conexi¢n de red inal mbrica

                                                DHCP habilitado:    S¡

                                                Servidor DHCP:      192.168.1.254

                                                Direcciones IP

                                                [01]: 192.168.1.98

                                                [02]: fe80::8d01:be72:d11d:dc69

                                          [03]: Dispositivo Bluetooth (Red de  rea personal)

                                                Nombre de conexi¢n: Conexi¢n de red Bluetooth

                                                Estado:             Medios desconectados

                                          [04]: Microsoft Virtual WiFi Miniport Adapter

                                                Nombre de conexi¢n: Conexi¢n de red inal mbrica 2

                                                Estado:             Medios desconectados

                                          [05]: Microsoft Virtual WiFi Miniport Adapter

                                                Nombre de conexi¢n: Conexi¢n de red inal mbrica 3

                                                Estado:             Medios desconectados

August 20th, 2012 15:00

I have the same problem. Similar configuration to above user. Also, i noticed that my Dell XPS can see network and my router sees Dell XPS however, no internet connection. I tried connect using wireless same result.

Tried to uninstall/reinstall dell network drivers with same result. I checked Windows Update that were installed lately. Nothing was installed in the last two days when I lost connectivity.

Thanks in advance for any help

August 20th, 2012 15:00

That is also what happened to my laptop. I JUST got my laptop not even a month ago. I have my own router and the other computers and laptops and phones connected to WIFI in my house are connecting fine. It says it is connected to my WIFI router's name but it says that there is no internet activity. If anyone knows how to resolve this issue, the answer would be greatly appriceated.

August 20th, 2012 15:00

Also, all other computers on my home network are connecting to the internet without any problems.

August 20th, 2012 16:00

I uninstalled McAfee and it fixed the problem. Apparently there is an issue with McAfee. I also found out from Dell Support  that McAfee caused an issue with Dell hardware and they will send a technician to replace defective part. So I suggest for all of you who have a problem similar to my to contact dell support so they can do the same for you.

August 20th, 2012 16:00

Hey everyone! So I managed to fix it on my own this morning by just restoring my computer to a previous date. I picked the day before and once I restarted, lo and behold, it works fine again. I think it was either the McAfee update or the windows update that got me. Hope this helps you guys out and thanks for all the response!

August 20th, 2012 16:00

I was able to isolate this problem to McAfee Antivirus that came with my laptop. When I log into safe mode with network support I get internet connection. I remember that there was update recently to McAfee. Maybe this is when the problem started. Will keep you updated as to my findings

9 Legend

 • 

30.3K Posts

August 20th, 2012 16:00

aparamo,

 

There was an update for McAfee, around Saturday night that caused connection problems. Use system restore and go back a day or two before Saturday night and the connection should come back.

 

 

Rick

9 Legend

 • 

30.3K Posts

August 20th, 2012 17:00

PaigeEatsPandas,

 

Try system restore before Saturday night. If you still have connection problems, create a new thread in the Dell Networking, Internet, Wireless Forums

 

 

Rick

1 Message

August 20th, 2012 22:00

Your solution was absolutely spot on.  I uninstalled McAfee and then reinstalled; everything was up and running AND with internet connectivity.  All is well with the world once again!

Thanks for the info.

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