I had the same thing happen to someone using a Dell XPS 13 9350.
I went in the BIOS settings and disabled Bluetooth from the wireless device and wifi worked again. Obviously if you need your laptop to be Bluetooth-enabled that solution isn't ideal but in the meantime it's better than nothing.
Contacted Dell tech support and this was troubleshooting steps they provided:
I see that during the start-up, the wireless card is not able to initialize properly. We will perform few troubleshooting steps which will help us in either resolving or isolating the cause of the issue.
Method 1: Wireless card reset
> Press Windows logo key at the bottom left corner+ "X" simultaneously > Click on Command Prompt(Admin) > In the command prompt, press enter after running every command: 1. "netsh winsock reset" 2. "netsh int ip reset" 3. "ipconfig /release" 4. "ipconfig /renew" 5. "ipconfig /flushdns"
Close the command prompt and restart the system. If the issue is nor resolved, follow the next step
Method 2: Driver rollback
> Right Click on Windows icon -> Select Device manager > Click on network adapter > Right click on 1820 wireless card and select properties > In the Properties window for the device, click the driver tab > From the Driver tab, tap or click the roll back Driver button > Click the Yes button to the "Are you sure you would like to roll back to the previously installed driver software?" question > Restart the system and check the status
For me method 1 fixes the issue temporarily. after an hour the error comes back. need to ship it to dell.
I'll add on here that my Latitude 7400 2-in-1 suddenly lost the ability to connect to bluetooth devices (as far as I could tell, WiFi worked fine). This included headphones and mice, and there was no obvious "enable/disable" bluetooth button in settings (I'm on Windows 10). In device manager, under
Bluetooth > Intel(R) Wireless Bluetooth(R)
there was a warning and the properties of this device indicated a device status of "this device has failed and is undergoing a reset". A restart of the system didn't help, but running through @romankul 's 4 cmd prompt steps in Method 1 seemed to have done the trick on my system.
Toons33
1 Message
1
April 18th, 2016 08:00
Hi,
I had the same thing happen to someone using a Dell XPS 13 9350.
I went in the BIOS settings and disabled Bluetooth from the wireless device and wifi worked again. Obviously if you need your laptop to be Bluetooth-enabled that solution isn't ideal but in the meantime it's better than nothing.
Hope this helps.
bigbeliever94
2 Posts
0
April 18th, 2016 21:00
Thanks, that worked!
romankul
1 Message
1
December 19th, 2016 23:00
I have the same issue with my XPS 13.
Disabling blue tooth did not help.
Contacted Dell tech support and this was troubleshooting steps they provided:
I see that during the start-up, the wireless card is not able to initialize properly. We will perform few troubleshooting steps which will help us in either resolving or isolating the cause of the issue.
Method 1: Wireless card reset
> Press Windows logo key at the bottom left corner+ "X" simultaneously
> Click on Command Prompt(Admin)
> In the command prompt, press enter after running every command:
1. "netsh winsock reset"
2. "netsh int ip reset"
3. "ipconfig /release"
4. "ipconfig /renew"
5. "ipconfig /flushdns"
Close the command prompt and restart the system. If the issue is nor resolved, follow the next step
Method 2: Driver rollback
> Right Click on Windows icon -> Select Device manager
> Click on network adapter
> Right click on 1820 wireless card and select properties
> In the Properties window for the device, click the driver tab
> From the Driver tab, tap or click the roll back Driver button
> Click the Yes button to the "Are you sure you would like to roll back to the previously installed driver software?" question
> Restart the system and check the status
For me method 1 fixes the issue temporarily. after an hour the error comes back. need to ship it to dell.
Same-Writer
1 Message
0
April 23rd, 2020 06:00
I'll add on here that my Latitude 7400 2-in-1 suddenly lost the ability to connect to bluetooth devices (as far as I could tell, WiFi worked fine). This included headphones and mice, and there was no obvious "enable/disable" bluetooth button in settings (I'm on Windows 10). In device manager, under
Bluetooth > Intel(R) Wireless Bluetooth(R)
there was a warning and the properties of this device indicated a device status of "this device has failed and is undergoing a reset". A restart of the system didn't help, but running through @romankul 's 4 cmd prompt steps in Method 1 seemed to have done the trick on my system.