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24817
April 3rd, 2012 08:00
students can log onto the wireless network but cannot get internet explorer to connect
| have an issue on our high school wireless laptops. The students can log into their laptops on the windows wireless network ( with their windows network/active directory passwords) but after getting into the network when they try to open internet explorer they are often redirected to the IP address and zone director …..and then the log in again with the same passwords that they logged onto the windows network. But in some cases they can not access any internet with internet explorer even when they type in the IP of zone director in the URL address box of internet explorer. How can I set up internet explorer to connect to the internet with the Ruckus wireless zone director in my wireless network? ( note that the passwords students use to log onto the windows wireless network are their active directory passwords)
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| I noticed when i added new laptops to the domain using active directory that while students could logon to the laptops with student passwords set up in active directory that when they did log on they were able to open internet explorer….but did not get an internet connection……but administrators can log onto the laptops on the wireless connection and click on internet explorer and arrive a web page cautioning about the certificate not being trusted by a third party. But administrators can click continue on to web page. what needs to be fixed so students can log onto the wireless network and then click on internet explorer and use the web…..on the new laptops? |
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I’d start with the basics. Are they getting the correct IP and DNS settings? Can they ping internal resources by name and IP address? Can they ping externally? How is your content filtering handled? By group, IP? |
philgrieves
4 Posts
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April 3rd, 2012 08:00
I am new to the wireless networking in terms of the WLAN set up and configuration. But the old laptops that were here last year before I came are letting the students log into the wireless and connect to the web with internet explorer. The old and the new computers are dell lattitude laptops. I have pinged the server on other computers
I will ping 192.168.106.10 ( this appears to be the server) to test the connection.
What would be a good command to ping externally?
When you say "Are they getting the correct IP and DNS settings?" where and how are these settings configured? Is it on the WLAN device known as Zone director? or on the client laptop the student logs into?
PudgyOne
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April 3rd, 2012 10:00
philgrieves,
Make sure the wireless router has enough available IP addresses available.
Try running an ipconfig /all log and post the infomation back here.
Rick
philgrieves
4 Posts
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April 5th, 2012 04:00
I will do that i will log onto a wireless laptop as a student and ping the server.
I am new to the wireless networking in terms of the WLAN set up and configuration. But the old laptops that were here last year before I came are letting the students log into the wireless and connect to the web with internet explorer. The old and the new computers are dell lattitude laptops. I have pinged the server on other computers so....
I will ping 192.168.106.10 ( this appears to be the server) to test the connection.
What would be a good command to ping externally?
When you say "Are they getting the correct IP and DNS settings?" where and how are these settings configured? Is it on the WLAN device known as Zone director? or on the client laptop the student logs into?
I also was able to generate some guest passes ....but I can not get internet explorer to connect to the guest log on url. Do you know how to get the the guest key entry url on internet explorer for the zone director?
What i do not understand is the part where I log in as say an administrator on the new wireless laptops and I click on internet explorer and it opens a certificate error warning page. Then I click continue on and get to the ruckus zone director authentication page in which i can enter a password and username/the same admin password I logged onto the wireless domain with, and bingo I am on the web. But when I log onto the new wireless laptop as a student and I click on internet explorer I get no certificate error page ...no ruckus log on page , i get just internet explorer is not connected......
philgrieves
4 Posts
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April 5th, 2012 04:00
Do you mean see if the wireless lan controller which is a ruckus zonedirector 1000 has enough IP addresses available or the wireless router has enough IP addresses available?
I am new here and they tell me they lost the password for the wireless lan controller.
As far as Making sure the wireless router has enough available IP addresses available. How
would I check this? How do I log onto the router?
note some of the old laptops from previous years get on the wireless internet fine....could I configure the new laptops to use the ip addresses for the old laptops?
PudgyOne
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April 5th, 2012 09:00
philgrieves,
The older computers that were on the network before are already allowed.
Some places, like Universities use Mac Address filtering. Once someone leaves the University, they remove the Mac Address from the allowed list. They also have to be able to remove the IP address or after they use up the 1000 IP Addresses, then no more computers can connect. I would imagine a way around running out of IP Addresses, is to change the ip address in the router quarterly.
Example: Curring IP address range is 192.168.1.100 - 192.168.1.1100
New range could be something like 192.168.2.100 - 192.168.2.1100
Doing the range change, would make the systems old IP Addresses that are no longer used, disappear from the list. If the Mac Address filtering is also used, then the only way to connect to this network would be with adding the new system Mac Addresses to the list. Many places use this to stop unauthorized use.
I am just a Dell user and I am not an IT Person, so my suggestions are from my observations. Sounds like you need to come up with something like resetting everything and starting over making it work the way you want/need it to work.
Maybe someone in the Dell TechCenter Forums can help.
Rick