at last! after having several other people graciously help me on these forums, a Q i can answer!
when the tech support person types "hello" or whatever, look down at the bottom of the screen. there will be an empty box with a cursor. just above the box, it might say AGENT IS TYPING RESPONSE or something like that.
however, whether or not the tech support person is typing, YOU can type into that box. then click on "submit" or whatever the thing says near the box. your text will show up on the text screen.
sometimes the tech support person's inquiry or response and yours will cross in cyberspace. but eventually both will appear.
ONE THING that is REALLY important -- at the start of the "chat," ask how to reconnect with the tech support person in case you get disconnected. s/he will give you a special PIN and a website where you can log in again. write the PIN down. otherwise, if you get disconnected, you have to go back in the queue and start all over again with a new tech support person.
<message>Fail to receive through socket - [10054: WSAECONNRESET]message>
<errorcode>99999errorcode>
e:faultdetails>
detail>
SOAP-ENV:Fault>
SOAP-ENV:Body>
SOAP-ENV:Envelope>
If there is ANY ONE out there who evenn cares,
1. How can I fix this?
2. Who do I send it to??
3. I'm lost...but I DO ALSO have the ddouble character keyboard flaw as well. It should be fairly obvious.
Frustrated??? You bet! After spending $3,600 ffor (anothere character duplicate "ffor") this laptop 1640, I guess we all would getr a little frustrated.
If you can help, pleasse email me:
<ADMIN NOTE : Email id removed per privacy policy>
Things can be as easy as updating the firmware in the wireless router, using these Recommended Wireless Router Settings and even disabling the add-ons in Internet Explorer, just to name a few.
Open Internet Explorer, click on tools, enable/disable add-ons, disable all the add-ons. Close Internet Explorer, wait 30 seconds, then open Inetrnet Explorer.
susiemargaret
11 Posts
0
January 5th, 2009 19:00
hi --
at last! after having several other people graciously help me on these forums, a Q i can answer!
when the tech support person types "hello" or whatever, look down at the bottom of the screen. there will be an empty box with a cursor. just above the box, it might say AGENT IS TYPING RESPONSE or something like that.
however, whether or not the tech support person is typing, YOU can type into that box. then click on "submit" or whatever the thing says near the box. your text will show up on the text screen.
sometimes the tech support person's inquiry or response and yours will cross in cyberspace. but eventually both will appear.
ONE THING that is REALLY important -- at the start of the "chat," ask how to reconnect with the tech support person in case you get disconnected. s/he will give you a special PIN and a website where you can log in again. write the PIN down. otherwise, if you get disconnected, you have to go back in the queue and start all over again with a new tech support person.
drouin8
6 Posts
0
November 2nd, 2009 20:00
Well I've got one better for you re chat services but I have nowhere to send it to Dell!?!?
Whenever I try to initiate a cchat with a Dell agent, I get the following response::
If there is ANY ONE out there who evenn cares,
1. How can I fix this?
2. Who do I send it to??
3. I'm lost...but I DO ALSO have the ddouble character keyboard flaw as well. It should be fairly obvious.
Frustrated??? You bet! After spending $3,600 ffor (anothere character duplicate "ffor") this laptop 1640, I guess we all would getr a little frustrated.
If you can help, pleasse email me:
<ADMIN NOTE : Email id removed per privacy policy>
Thanks, Doug
PudgyOne
9 Legend
•
30.3K Posts
0
November 3rd, 2009 02:00
Doug,
Was this with Dell's online chat support? If so, you need to do this below first for things to work.
First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
Then give it a try.
Rick
drouin8
6 Posts
0
November 4th, 2009 06:00
Hi Rick.
And a big Thank You. The Java update worked. I can now reach the chat lead-in page; albeit, I have not been aable to chat with anyone yet.
I have gotten two different messages wwhile trrying to logg (this double-lettering keyboard is very frustratiing!) into the chat room, to wit:
A. "The queue has been suspended. Try again later or call the 800 number."; or,
B. My computer "times out" and I get the famous "Diagnose Connection Problem".
Anyway, I have yet to chat with anyone yet, although I now seem to have the capability.
Thank you for your assistance.
Doug
PudgyOne
9 Legend
•
30.3K Posts
0
November 4th, 2009 08:00
Doug,
Things can be as easy as updating the firmware in the wireless router, using these Recommended Wireless Router Settings and even disabling the add-ons in Internet Explorer, just to name a few.
Open Internet Explorer, click on tools, enable/disable add-ons, disable all the add-ons. Close Internet Explorer, wait 30 seconds, then open Inetrnet Explorer.
What happens?
Rick