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February 10th, 2009 14:00

Dimension C521

I need help!! I have a Dimension C521 and have had nothing but trouble. I have had to get new speakers and a new mother board. The computer is just over two years old and of course is no longer under warranty. When I turn it on the windows screen comes up and asks you to click on your user id but I can't my mouse and my keyboard both do not work.I can turn the computer on and off with the button on the modem but I cannot get the mouse or the keyboard to work. It just all of a sudden stopped working. If anyone has any ideas please let me know.I would appreciate it greatly!!

14.4K Posts

February 10th, 2009 14:00

First try this. unplug the computer. Note the placement of your usb connections and then remove all the usb devices. Press and hold the power button for 10~20 secs. Replug in the computer then plug in only the keyboard and mouse and try booting the system

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