Over the last four days, dell's support staff have wasted my time by leaving me on hold and transferring my calls back and forth to the same departments. It appears no one has the common sense to recognize when a problem exists or the incentive to the resolve it. Customer Service (for Dell) amounts to nothing more than verbal platitudes.I feel strongly that upper management should be aware of this lack of effective customer support .  I can now understand Dell's is rapidly declining reputation for quality and support. If anyone can offer information on directly contacting someone in management  I would appreciate this. 

Sincerely,

Angela C