I need to cancel my order and there is no information on the Dell Customer Service webpage, and though their webpage says Customer Service hours are Mon.- Sun. 8am - 9pm CT, I keep either getting a message that they are closed or my call is transferred & hung-up.  It really seems like Dell is preventing customers from being able to cancel orders - which though it might be good for their business, it's a very bad customer experience and will make me question buying from Dell again.

So how can I cancel an order?  I've read that if you don't do it ASAP, then they might not let you cancel it, and instead you have to return it with restocking fees.  Well, I tried to cancel my order almost immediately and after a couple of hours I'm still not successful.

Thanks,

Mark