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June 25th, 2012 00:00
Issue with DELL XCD35 Back button
Hi,
We had done online purchase of DELL XCD 35 mobile from Sulekha.com about 3 weeks ago. As Back/Refresh button is not functioning, we have submitted the mobile @Accel Care centre, Secunderabad about 2 weeks back. they have been asking us to wait for more days. We are not sure whether we can get this mobile back or not. We tried to contact the customer care 1800-425-4050 more than 10 times. No one is picking up the call. May be they are playing with Customers and also with their patience. I have not seen this poor service with any of customer cares previously.It would be better if we can get the amount back from them, so that we can purchase another mobile.
Details:
Complaint raised by: Suman reddy (Mobile: <ADMIN NOTE: Phone number removed per privacy policy>). <ADMIN NOTE: Email id removed per privacy policy>
Please reach us on any mobile/email id
<ADMIN NOTE: Address removed per privacy policy>
<ADMIN NOTE: Phone number removed per privacy policy>
<ADMIN NOTE: IMEI number removed per privacy policy>
DeepthiReddy
2 Posts
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June 25th, 2012 10:00
Below is the caller ID received from Accel Care Center, Secunderabad
MP4-DL-12-0002438-DW
Please helP us to get our mobile/amount back asaP.
PudgyOne
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June 25th, 2012 10:00
DeepthiReddy,
From doing a BBB Search, it looks like sulekha.com is a liquidator/merchandise company.
Did you recieve the product? If yes, you can try registering the product. Registering your Dell Product
If not, this sounds like something you should dispute with your credit card company. Since this was not purchased through Dell.com, I'm not sure there is much that Dell can do, unless the product is registered.
Rick