I recently purchased a Vostro notebook and very soon afterwards had problems in that the screen was completely frozen. I called the Dell technical support line and connected to iyogi in India. They said that the problems were software related and that there were files on the PC that were causing the problem most probably caused by accessing websites. They explained that these were common on most websites. I agreed to take a software contract and they said all my software issues would be resolved. I had a similar problem today and got through to a different technician who told me I needed a piece of software which would cost me Euro 69 having spent Euro 139 2 days ago!! I am now suspicious that this is a bit of a scam and am also worried that my PC and passwords might be compromised. Why are Dell using this company. Can their bona fide be verified. Has anyone else had a similar experience or know anything about iYogi.