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My scanner does not print what is scanned.
The scanner will print e-mails, scan and send pictures and copy. It will not print a chart with numbers. It comes out with a lot of figures and symbols scatted across the page. What can I do to solve this problem. My 924 is out of warranty.
RockSt☆r-Rick
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July 11th, 2009 16:00
Mercuryls,
First, please edit and remove your service tag number, as it contains personal information and your post may get removed.
I would try re-installing the printer using the instructions below and then tell me what happens.
First make sure your computer has all the Windows updates. I have the custom ones too, especially the.net framework, needed to run many applications. Also make sure to have the latest Java.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch(run as administrator), a MUST on Vista machines, until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
Vista 64-bit Drivers.
All other drivers
Install the proper drivers.(ONLY install the drivers you need) You'll be prompted when to connect your printer(powered on)
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Rick