I already try to enter several Internet browsers, on my cell phone, on the table, in different operating systems, and try http and https, deleting cookies, browsing history, cache, I have already raised a case in a partner program. I have not been able to enter yet, all the options redirect to the page that shows "Configuring you account ..." I think it's a server problem.
Thank you for the image. I have escalated this to the concerned team & awaiting an update. I will keep you posted as soon as I have an update or if there are any further details required.
@jonmason, our team confirmed that this issue is auto-correcting & will login to the page after a few attempts. We have tested with multiple accounts & were able to log in without any issues.
The problem still present for our business account. And we are not able to contact any type of support because any support way link to pages with problem
kmkmkm
1 Message
0
June 3rd, 2019 06:00
Same problem since a few months back.
There also is absolutely no way to reach any kind of support since ALL LINKS ALWAYS GOES TO THE SAME NON-WORKING PAGE. A website built by Kafka.
Yom007
1 Message
0
June 4th, 2019 03:00
exactly same issue...
Gwolfgf
1 Message
0
June 25th, 2019 00:00
DELL-Chris M
Community Manager
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56.9K Posts
1
July 3rd, 2019 08:00
For users who are still having sign on issue =
- Clear the browser cache and cookies
- Once done, close all browser windows
- Open a new browser window and go to this site and try to sign on
Miguel.ledesma
5 Posts
0
July 10th, 2019 07:00
Hello, I already made the steps you mentioned but I still have the same problem. :/
Dell-SreejithR
4 Operator
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3.4K Posts
0
July 10th, 2019 10:00
Have you observed this issue with chrome with on incognito mode?
Could you please private message me a screenshot of the error message? I will have this escalated.
Miguel.ledesma
5 Posts
0
July 11th, 2019 10:00
Hi.
I already try to enter several Internet browsers, on my cell phone, on the table, in different operating systems, and try http and https, deleting cookies, browsing history, cache, I have already raised a case in a partner program.
I have not been able to enter yet, all the options redirect to the page that shows "Configuring you account ..."
I think it's a server problem.
Regards!
Dell-SreejithR
4 Operator
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3.4K Posts
0
July 12th, 2019 07:00
Thank you for the image. I have escalated this to the concerned team & awaiting an update. I will keep you posted as soon as I have an update or if there are any further details required.
Dell-SreejithR
4 Operator
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3.4K Posts
0
July 16th, 2019 11:00
Hope you are doing fine. The team has confirmed that this has been resolved. Could you please check this & revert?
jonmason
1 Message
0
July 17th, 2019 06:00
Dell-SreejithR
4 Operator
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3.4K Posts
0
July 19th, 2019 06:00
@jonmason, our team confirmed that this issue is auto-correcting & will login to the page after a few attempts. We have tested with multiple accounts & were able to log in without any issues.
AlexJRC
1 Message
0
July 24th, 2019 01:00
The problem still present for our business account. And we are not able to contact any type of support because any support way link to pages with problem
Dell-SreejithR
4 Operator
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3.4K Posts
0
July 25th, 2019 13:00
Please try the link in incognito or in-private browsing & check if the issue persists.
myrdin
6 Posts
0
August 19th, 2019 01:00
@SreejithR the issuestill persists for me.
I tried with, IE11, Chrome and Firefox. Normal browsing and incognito/private browsing. Same error when ever i try to login to an EMC-Website.
myrdin
6 Posts
0
August 27th, 2019 05:00
Please fix this issue once and for all! ASAP!
How am I supposed to download Updates for DataDomain or Networker without the ability to log in to the EMC Website?