(Redirected) Dell installed the wrong processor and won't fix it

I am in a similar boat as Greg. I have communicated with Dell phone support and the @dellcares twitter group. I have sent 2 emails detailing my order and providing proof that Dell is in error. I have included these emails below, as well as the response from the @dellcares team. I hope that you can help me resolve my issue as you have Greg's.
Thank you,

Please note the Screenshots cannot be posted, but I can provide them.

Email 1 =
A few weeks ago I discovered that my computers current configuration was not what I had originally ordered. I had noticed that new games and software where not performing as well as they should, so I looked at the system configuration. I immediately noticed that the processor was not what I had ordered. I had ordered an i7 processor, and an i3 was currently installed. I have included a screen shot below. I believe this occurred during the many repairs this laptop had done to it after receiving it in March of 2011. Upon receipt of the computer, I started having overheating and system errors. After working with the Dell phone support and 2 visits from an onsite technician, it was determined the laptop needed to go to a repair center. This was done in April of 2011. I do not believe this was intentional and was simply an mistake in the repair process. Once returned, the computer did not have any further issues with over heating or system errors. I believed the issue to be resolved. The work order details return stated the motherboard had been replaced. Knowing Dell’s policies on repair parts and a computer that was brand new and under warranty, I assumed the motherboard had been replaced with the parts matching my original order. In January of this year I called Dell to discuss this issue and determine how this error occurred and what can be done to correct it. My first call to the XPS line got me to a non-technical support agent. She was very polite, but explained her role and transferred me to the support line. The next agent was a technical support agent and walked through a few steps to verify the processor on my laptop. After being placed on a few times, he agreed that this was not the processor that was originally ordered. He was not sure on the exact procedures on how to get this resolved, but implied that the laptop would need to go back to the repair center as this was an error on Dells side. He transferred me to another group that was supposed to give me the instructions needed to return the laptop. The next agent I spoke with had no idea why I was being transferred to him. I had to repeat my story a third time. This agent was not sure how to handle my request, so I was placed on hold so he could talk to his supervisor. After a few minutes of being on hold, I was told that my issue needed to be escalated and to hold on while I was transferred, yet again. While on hold, I heard 3 different ring sounds, and hold music. I eventually ended up back at the ORIGINAL phone menu that I started with. At this point I felt I was getting the run around and Dell did not care about my issue. I selected the Support line in hope to get an support agent again. When I did get to another agent, my fourth, she had no notes or any idea why I was calling or had been transferred to the support line. I repeated my story for the fourth time.  She walked me through the same steps as the previous support agent had and came to the same conclusion that my laptop did not have the original processor that had been ordered. I was again placed on hold so she could talk to her supervisor. When she returned I was told that as the laptop was no longer in warranty that there was nothing I could do. This was different than what the first support agent had said. I told her what the other agent had said and that her response was not acceptable. She offered to research the issue further as her records indicated that the processor was replaced with the same part and that they would need to pull the original service record to verify. This would take up to 48 hours and that I would be given a call back. I agreed to this. After this call I posted a tweet to Dell “1 hour on the phone with 4 different people who knew nothing of my problem after each transfer. Not Happy Dell. Not happy.”

The next day I received a response from my tweet from Dell asking if the @DellCares team could help. I responded that I was waiting on a call back and would reach out if I still needed further assistance. I did receive a call back from the second support agent later in the day. She informed me that their records still showed that the processor was replaced with the same part as was originally ordered and that there was nothing they would do to correct this. I asked to be escalated to a supervisor at this point. I was told that she would put in the escalation and I would receive a call back within 48 hours. I received a call the next day (a Friday), but was unable to answer it at that time. No message was left. I was not sure if I would receive another call back. The following Monday, I did get a second call back from a supervisor. The supervisor seemed to be informed of my issue, but asked me to repeat my concerns again. After repeating my concern, he immediately said that this was not an issue Dell can rectify as it was not under warranty and they could not prove that I had not modified the computer myself. I said that I have never modified this computer and only Dell technicians have opened it up. He stated again that there was nothing that he would do to help resolve my issue. I told him that I had been in communication with the DellCares team and will be following up with them to get my issue resolved. It is my opinion that this supervisor knew about my concern and had already made up his mind before talking with me that he was not going to offer any help. He did not offer an apology for any of the issues or number of agents I had to repeat my story. Again, I felt that Dell was not listening to my concerns and was taking the “Out of Warranty” escape route. All I want is for someone to listen to my concern and work with me to get this resolved. I have not made any modification to my laptop. I purchased this laptop to last 4 to 5 years and chose a configuration that was far from the baseline. No one has asked what I am asking for to resolve this. I am not asking for a new computer. I am asking to resolve this issue. I have been a loyal Dell customer for over 15 years. My family has purchased more than 7 computers and other items from Dell during this time. My recent experience has me thinking it is time to give my business to another company.  However, I truly hope that we can come to agreement on how to resolve my issue.

Email 2 =
This is a follow up email to the one I sent on Monday February 10, 2014. I have found some additional information on the Dell website and compared it to information on my computer that supports my claim that Dell made an error while servicing my computer in July 2011. Here is a screen shot of the Dell Website with my laptops Service order from July 2011. Dell had the computer from July 11th to July 21st. The laptop was shipped from the Dell Service center on July 21st at 6:39pm via FedEx. Below are 2 screen shots from the Device Manager looking at the CPU/Processor installed. The first shot shows the First Install date for the processor, July 21st at 8:01am. The second screen shot shows the Install date for the same processor, July 21st at 8:01 am. Given this information I strongly feel that Dell made an error and installed the wrong part during the time it was at the service center. The Processor was clearly installed on July 21st, which was the last day that Dell had the computer in its possession. Please let me know if there is any additional information is needed. I can be reached at the numbers below. Otherwise I look forward to working towards an amicable solution to my problem. 

Response from @Dellcares (sent via 4 twitter messages) =
Hi, I'm sorry for the delay is responding to your request. I have checked all the case details and see that the processor replaced was an i7 and not an i3. You can click on the parts associated on the second page that you have provided in the e-mail and our escalations team have denied your request. We defer to them and their decision holds good.