3 Apprentice

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2.5K Posts

February 28th, 2020 08:00

no OS stated, at all, nor history of OS upgrades (by you) told, w7 to w10 and how? w10-64bit , version 1909+ ????????????????????????????????????? do tell please what CASE size you have be nice to know that/

why not go to your support page at dell.com and load the sound drivers from dell and only dell.

then tell what GPU port or cards you use.  HDMI is GPU ports,  and is a unique path there as is DP. for sound.

first is main real 3.5mm green jack sound get that working first. ok??

. this is a tough one. (not really)

2017 made PC, not old. the sound chip  3050 test #1 do $1 earbuds work in the Green rear auto out line out jack? y/n? this is test 1, and must pass this simple test. I've lost my sound.. (well you have the wrong drivers loaded ,for SURE)

All the tests I run say there are no speakers attached or internal .(  they are attached you mean but are missing in the driver,)

There is no speaker selection or sound control app and and no inputs or outputs listed.

The device manager shows no realtek sound drivers despite repeated installs. (

 

(well you loaded the wrong ones that is why DM can not see them they are wrong, a very very simple reason)

is a hi-definition audio driver listed but I believe that is the HDMI channel. HDMI is a whole other thing, and drivers for that must be good too, no GPU told nor what HDMI port tested. This all occurred after I installed optane memory. (installed software hardware or both?) tell this story. and why in the world in 2020 year, use optane anything?

I did that because of errors reporting no optane memory during file transfers. How do i fix this?

(sorry IDK how but reload w10 fresh from MS, and use the Ethernet port wired to the router as you do. this PC shows support at dell for w7 up, what did your PC come as NEW, even Ubuntu v16 sold. new. history matters, what did you have new and what is it now, the OS.

 

GOOD LUCK to you!!!

9 Legend

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47K Posts

February 28th, 2020 09:00

Realtek , AMD, NVIDIA and INTEL HD audio drivers get broken with every windows feature update.  3050 models are 64 bit only windows 10 only models.

They must be removed and re installed.

https://www.dell.com/support/article/en-us/how13580/optiplex-3050-windows-10-driver-pack?lang=en

easiest fix for this is to download the cab file that has ALL the drivers.

https://downloads.dell.com/FOLDER05814108M/1/3050-WIN10-A11-M29RT.CAB

Then move this cab file to the MY documents folder.

Then extract the contents of the cab sitting in my documents using 7zip.

https://www.7-zip.org/download.html

 

Current Driver CAB Summary

Model Platform ID Version Release Date Size Link
Optiplex 3050 Windows10 M29RT A11 11/12/2019 830 MB Download Now

Driver CABs Homepage | Understanding Delta Report

 

 

Current Driver CAB Summary

Model Platform ID Version Release Date Size Link
Optiplex 3050 Windows10 M29RT A11 11/12/2019 830 MB Download Now

Driver CABs Homepage | Understanding Delta Report

Delta Report for Previous Driver CAB v/s Current Driver CAB

(9X5FD-A10-02/12/2019) v/s (M29RT-A11-11/12/2019)

----Comparison Report----

Category Device Description Current CAB
audio

Realtek High Definition Audio Driver

ReleaseID: 88WWW
DellVersion: A18
VendorVersion: 6.0.1.8555
chipset

Intel Chipset Device Software Driver

ReleaseID: HMDR4
DellVersion: A05
VendorVersion: 10.1.1.38
chipset

Intel Management Engine Components Installer

ReleaseID: 4C0M1
DellVersion: A04
VendorVersion: 1914.12.0.1255
chipset

Realtek PCI-E Memory Card Reader Driver

ReleaseID: R16KJ
DellVersion: A02
VendorVersion: 10.0.17763.21313
communication

Sunix USB31 Card Cypress Driver

ReleaseID: JMVG6
DellVersion: A05
VendorVersion: 1.2.3.23
communication

Sunix Serial/Parallel Card Driver

ReleaseID: TYKJ2
DellVersion: A06
VendorVersion: 9.0.1.0
input

Dell USB Smartcard Keyboard Driver

ReleaseID: RV0MM
DellVersion: A00
VendorVersion: 4.1.4.1
network

Realtek PCIe Ethernet Controller Driver

ReleaseID: 6W6KV
DellVersion: A14
VendorVersion: 2.43.2017.727
network

Intel 9260 9560 8265 7265 3165 WiFi Driver

ReleaseID: 417VV
DellVersion: A22
VendorVersion: 21.20.1.1834
network

Qualcomm QCA61x4A QCA6174A-XR QCA9377 WiFi Bluetooth Driver

ReleaseID: 8M267
DellVersion: A22
VendorVersion: 12.0.0.832
network

Intel 9x60 826x 726x 3165 Bluetooth UWD Driver

ReleaseID: Y19VV
DellVersion: A27
VendorVersion: 21.20.0.4
storage

Intel Rapid Storage Technology Driver and Management Console

ReleaseID: 589C4
DellVersion: A00
VendorVersion: 17.5.0.1017
video

Intel HD Graphics 510 / 530 / 630 Driver

ReleaseID: 5XHFT
DellVersion: A09
VendorVersion: 26.20.100.6951
video

AMD Radeon R5-430 and R7-450 Graphics Driver

ReleaseID: JN99V
DellVersion: A00
VendorVersion: 24.20.11020.3002

1 Rookie

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49 Posts

February 28th, 2020 15:00

Well the issue is fixed according to Dell. They told me to remove the Optane memory and that did fix the sound but I wanted the optane memory to work. The tech assistant suggested it was a conflict with the optane memory and  DDR4 memory.  I verified that when I installed the Optane memory card again and lost the sound again.

Moderator

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27.6K Posts

March 3rd, 2020 06:00

Hi,

 

We are waiting for your response to assist you further. Feel free to reach out to us. ^KR 

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