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April 27th, 2020 14:00
Dell Support Assistant not recognizing I am running windows 10 Pro Optiplex 990
When I run the support assistant it pulls up all my system information and everything is correct except it says I am running windows 7. However I am running windows 10 Pro. I did a clean install. I can't see any updated drivers for windows 10. I have used this to update other Optiplex system before like the 3010 and it recognized the win-10 upgrade.
Is it possible Dell has no upgraded drivers for the 990 and that's why I am not seeing this option ?
However once again I will point out the assistant says I have windows 7 installed when I clearly do not.
I am running Windows 10 pro 1909
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donm4599x
2 Intern
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478 Posts
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April 27th, 2020 15:00
On an older machine, there's not much point in using any Dell software. They never supported win 10; no drivers, etc. Those dell programs can sometimes cause problems too, on older machines.
I uninstalled it, and just use whatever drivers windows installs.
If you have to get a driver from dell, just use their windows 7 drivers ... they work in windows 10 too.
redxps630
11 Legend
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15.7K Posts
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April 27th, 2020 17:00
agree with first reply. Dell support assistant is nothing but at best a useless nuisance and at worst a system hazard. Consider it a Dell bloatware or (unintentional) malware.
bradthetechnut
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April 27th, 2020 19:00
Sorry to see the disdain for Dell Support Assist. Not sure why results can vary from user to user. I've used it on Win10, Win7, and a 790.
If you tried going through Support Assist, try the Drivers & Downloads link that's below the the last post below. I'm pretty sure it doesn't use Support Assist.
Also, what drivers are you looking for? May be we can help.
bradthetechnut
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April 27th, 2020 19:00
Here's what I was trying to think of before. Might Dell Command Update be of use?