Headset only work after troubleshooting

Question

I'm having trouble with my headphones. I start up my computer, start playing some music, and it plays on the monitor speakers just fine (HDMI). I plug in my headset, and I don't hear anything but the sound settings say nothing is wrong so I go through troubleshooting. It asks me what device to troubleshoot, I select Realtek High Def Audio (there is no headphone jack or mic jack, but there is a headset jack). It asks me if I want to open Audio Enhancements, I say no since enhancements have nothing to do with my issue. It gives me two options, can't remember what the second one is, but the first is Play Test Sounds, I select that, then I don't hear anything. It says it reinstalls my device driver and tells me to restart the computer. I do so, start playing music again, and it plays through the headset. Great! Now, my issue is when I start the computer the next day. Again, I don't hear anything and have to go through troubleshooting. Is there anything I can do to stop this? Also hoping that this will fix the fact that the microphone does not work at all.

Kreistan · Accepted Answer

I may have figured out how to fix my issue on my own.

For reference, I went to the device manager, attempted to update all the sound drivers, and it said "Installing" for the Intel Display Audio and "Downloading" then "Installing" for the Realtek Audio. Once that was done, I restarted my computer twice just in case and my sound worked. I'll let you know how it's doing tomorrow.

fireberd · Answer

PC Model number?  and what Windows OS?

Kreistan · Answer

Model number is Optiplex 7040 and it's running Windows 10. It's been modified, so let me know if you need more information.

Kreistan · Answer

The headset is still working, thank you for the assistance you attempted to provide.

Optiplex Desktops

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