I have a optiplex 780 disktop

Question

Hello. I am having a few problems with my Disktop. When i first started it up, I did a factory reset once by going into Dell Backup & Recovery (version 1.6.0.3, reloaded) located in the Troubleshoot options. it was a Windows 8.1, once the reset was complete, i decided to upgrade to Windows 10 i didn't update any drivers and applications before i upgraded to W8. Once upgraded, i went to the dell website downloaded a couple of the latest drivers and BIOS. I installed them and updated the Dell Backup & Recovery (1.9.2.8) for Windows 8.1; I did this because in the Windows 10 tab didn't have a DB&R install, so i just went to the W8.1 tab and took that. I did not uninstall the old one that was left over from Windows 8.1. Once that was done i went into the program and it told me to update it, which i did and then it told me to create a recovery media, i did this with a USB stick and all was fine. I went into the troubleshoot options to reset the PC, and the option for DB&R was not there. Because that option wasn't there i knew something was wrong and decided to downgrade to Windows 8.1 just to fix this issue. So instead i booted up into the recovery USB i created with the latest DB&R and factory reset there. Then there was a error and then the laptop had shutdown. I booted it up again and continued to factory reset from USB again. This time there was no problems. Windows reinstalled all fine, with all original loaded stuff, but the DB&R option in the advanced options was still not there. I also downloaded an older DB&R and downgraded the latest one i installed in WIN10 and encountered a error in the 'Updating PE Environment' loading bar with the error 'factorysetup error 2'. I also cannot refresh or reset the PC through windows. I get an error saying 'cannot find recovery environment'. Can someone help me with this issue, i would really like to fix this. Thanks in advance. contact me personally

DELL-Cares · Answer

Hello, thanks for the detailed description. As I can see that Optiplex 780 is not compatible with Windows 8.1 or Windows 10. It is only for Windows Vista and XP. Please private message the service tag.

speedstep · Answer

There are several problems. Original post says Desktop then it says"there was a error and then the laptop had shutdown. "

http://downloads.dell.com/published/pages/optiplex-780.html

1. 780's never came with UEFI and Windows 8.1

2. DBAR and Dell Data Safe are End of Life End of support.

3. DBAR was transitioned to Soft Thinks in 2016 for those models that came with windows 10 aka 2012 and later models.

4. Upgrading a Windows Vista or Windows 7 machine to 8.1 and 10 would have destroyed the factory recovery.

https://www.dell.com/support/article/us/en/04/sln302836/dell-backup-and-recovery-dbar-transitions-to-softthinks-backup-and-recovery-sbar?lang=en

So most of what is described in the post is either wrong or misguided.

DBAR (Dell Backup and Recovery) is end of life End of Support as is Dell Data Safe and windows 7, Vista, XP.

Windows 7 is offically Dead in Jan 2020.

Windows 8.1 and 10 do work on the 780 but there would not be a factory recovery for these OS.

All the drivers for 780 are in a single cab file

https://dl.dell.com/FOLDER00868096M/1/780-win7-A05-M7KFR.CAB

This can be downloaded and moved to the my documents folder.

Then the files extracted with 7zip in the mydocuments folder

https://www.7-zip.org/download.html

Once this is done you can right click on any yellow ! in device manager and say update driver from my machine and it will install.

Category ReleaseID DeviceDescription

audio	R297758	ADI 198x Integrated HD Audio
chipset	R286630	AMT SOL/ LMS
chipset	R302424	Chipset Software Installation Utility
chipset	T4XFW_A02-00	MEI Driver 5.2.10.1023 PV
communication	TWV1X_A01-00	Conexant D850 Win7 64bit PCI Modem Driver V7.80.4.0-A
controlpoint	V3P97_A18-00	Dell Security Device Driver Installation Package for 64 Bit Operating Systems
input	207T0_A00-00	Driver for Dell Smartcard Security Keyboard For 32bit Windows 2K/XP/Vista/Server2003/Server2008/Seven use the inf file from folder 32bits\ For 64bit Windows XP/Vista/Server2003/Server2008/Seven use the inf file from folder 64bits\
network	H6TD2_A04-00	Broadcom 64bit 57XX XP / Vista / Win 7 Driver/BACS 3 combined package
network	R255720	Wireless 1505 Draft 802.11n WLAN Mini-Card Desktops,Wireless WLAN 1510 Half MiniCard (4322),Wireless 1520 802.11n MiniCard WLAN for Desktops
network	R290983	825xx Gigabit Platform LAN Network Device
security	HK8TV_A01-00	NationZ (ZTEIC) SSX44-B-D-T Driver for Windows OS, X32 and X64 architecture.
storage	RRGGD_A04-00	Intel Rapid Storage Technology - Management Console and Driver
video	136PV_A06-00	nVidia Geforce 9300GE Win7Vista64 Graphics Driver for optiplex, Driver version is 191.41 WHQL.This is DUP driver
video	5VYWW_A08-00	nVidia NVS420 Win7Vista_64bit Graphics Driver, Driver version is 191.75 WHQL .the same as release R253060. This release is for DUP ONLY and does not contain with normal driver. For the normal driver, please use release R253060
video	6FH3G_A08-00	Vista and Windows 7 64-bit driver for Intel Graphics 4500HD
video	9YHJD_A00-00	ATI OptiPlex Graphics Driver for Win 7 32/64 Driver Version 8.64 WHQL
video	R3M7Y_A00-00	AMD OptiPlex Graphics Driver 8.68_XP/Vista/Win7_32/64bit for AMD Radeon HD3470, Driver Version 8.68 WHQL, the same as release R252170. This release is for DUP ONLY and does not contain with normal driver. For the normal driver, please use release R252170

Windows7 - x86

Category ReleaseID DeviceDescription

audio	R297757	ADI 198x Integrated HD Audio
chipset	R286630	AMT SOL/ LMS
chipset	R302424	Chipset Software Installation Utility
chipset	T4XFW_A02-00	MEI Driver 5.2.10.1023 PV
communication	C75T0_A01-00	Conexant D850 Win7 32bit PCI Modem Driver V7.80.4.0-A
controlpoint	0KRP3_A18-00	Dell Security Device Driver Installation Package for 32 Bit Operating Systems
input	207T0_A00-00	Driver for Dell Smartcard Security Keyboard For 32bit Windows 2K/XP/Vista/Server2003/Server2008/Seven use the inf file from folder 32bits\ For 64bit Windows XP/Vista/Server2003/Server2008/Seven use the inf file from folder 64bits\
network	R255720	Wireless 1505 Draft 802.11n WLAN Mini-Card Desktops,Wireless WLAN 1510 Half MiniCard (4322),Wireless 1520 802.11n MiniCard WLAN for Desktops
network	R290983	825xx Gigabit Platform LAN Network Device
network	YMHGV_A07-00	Broadcom 32bit 57XX Driver/BACS combined update package
security	HK8TV_A01-00	NationZ (ZTEIC) SSX44-B-D-T Driver for Windows OS, X32 and X64 architecture.
storage	RRGGD_A04-00	Intel Rapid Storage Technology - Management Console and Driver
video	9YHJD_A00-00	ATI OptiPlex Graphics Driver for Win 7 32/64 Driver Version 8.64 WHQL
video	GGWDC_A08-00	nVidia NVS420 Graphics Driver in Dell Update Package format
video	NX5G4_A06-00	nVidia Geforce 9300GE Win7Vista32bit Graphics Driver for optiplex, Driver version is 191.41 WHQL.This is DUP driver.
video	R3M7Y_A00-00	AMD OptiPlex Graphics Driver 8.68_XP/Vista/Win7_32/64bit for AMD Radeon HD3470, Driver Version 8.68 WHQL, the same as release R252170. This release is for DUP ONLY and does not contain with normal driver. For the normal driver, please use release R252170
video	Y5M0F_A10-00	Vista and Windows 7 32-bit driver for Intel Graphics 4500HD

Optiplex Desktops

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