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674

January 2nd, 2022 21:00

Keyboard and mouse not getting power.

I'll start off by saying I don't know anything about the behind the scenes of computers, but I'm willing to learn. I just got a secondhand optiplex 780, and everything was fine and working when I bought it. I did a reset on it, and now every time I boot it I have no power to my mouse or keyboard after trying all ports, and a separate wireless set. I can get into the F2 menu at startup and I have power then, but I dont know how to do anything to fix my problem beyond that. Thank you in advance:)

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27.6K Posts

January 2nd, 2022 21:00

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15.5K Posts

January 2nd, 2022 22:00

Re: I did a reset on it, and now every time I boot it I have no power to my mouse or keyboard

try replace cmos battery of 780 w a brand new CR2032 and clear cmos settings by reset motherboard RTCRST jumper.

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