Assuming you have the tower version of the 5000, the manual has this requirement for the 2 display ports in the manual
● Two DisplayPort 1.4a (HBR2) ports ● One optional video port (HDMI 2.0b/DisplayPort 1.4a/VGA/USB 3.2 Gen 2 Type-C with DisplayPort Alt mode) NOTE: Download and install the latest Intel Graphics driver from www.dell.com/support to enable multiple displays.
I didn't see the note about updating the graphics driver until just now. The wording would seem to suggest that multiple displays are not enabled from the factory. That baffles me.
I think Mary's (or the manual's) note about the driver was just to ensure you had the latest fixes. Even without explicitly downloading the latest driver — or having SupportAssist take care of it — Windows Update should have delivered the latest version blessed by Dell for the 5000. The quote from the manual references an optional (via factory order) third output via a USB-C physical connector, but the two DP outputs should "just work". Re your comment about Display Manager, the single Intel UHD Graphics controller manages both DP outputs.
I don't know how your client's specific support works (e.g. if you're a VAR or something) but regular consumers in the US get a year of on-site support. If it's indeed a hardware problem I imagine it would involve swapping out the motherboard.
Mary G
4 Operator
•
20.1K Posts
1
November 14th, 2022 12:00
Assuming you have the tower version of the 5000, the manual has this requirement for the 2 display ports in the manual
● Two DisplayPort 1.4a (HBR2) ports
● One optional video port (HDMI 2.0b/DisplayPort
1.4a/VGA/USB 3.2 Gen 2 Type-C with DisplayPort Alt
mode)
NOTE: Download and install the latest Intel Graphics
driver from www.dell.com/support to enable multiple
displays.
brewerstech
2 Posts
0
November 15th, 2022 11:00
I didn't see the note about updating the graphics driver until just now. The wording would seem to suggest that multiple displays are not enabled from the factory. That baffles me.
NJDave
2 Intern
•
406 Posts
0
November 16th, 2022 11:00
I think Mary's (or the manual's) note about the driver was just to ensure you had the latest fixes. Even without explicitly downloading the latest driver — or having SupportAssist take care of it — Windows Update should have delivered the latest version blessed by Dell for the 5000. The quote from the manual references an optional (via factory order) third output via a USB-C physical connector, but the two DP outputs should "just work". Re your comment about Display Manager, the single Intel UHD Graphics controller manages both DP outputs.
I don't know how your client's specific support works (e.g. if you're a VAR or something) but regular consumers in the US get a year of on-site support. If it's indeed a hardware problem I imagine it would involve swapping out the motherboard.