Optiplex 5250 AIO - Constant AC 8265 Errors

Question

Hi, Optiplex 5250 AIOWin 10 Pro 64 bit Build 1909, all Windows updates and driver updates applied. Intel(R) Dual Band Wireless-AC 8265Driver 20.70.10.2 (latest available) I'm seeing a lot of errors in Event Log ---------------------------------------------------------------------------------- Log Name: SystemSource: Netwtw06Date: 11/19/2019 12:38:32 PMEvent ID: 5002Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: 1747STAFFDescription:Intel(R) Dual Band Wireless-AC 8265 : Has determined that the network adapter is not functioning properly.Event Xml: http://schemas.microsoft.com/win/2004/08/events/event'> 5002 2 0 0x80000000000000 5170 System 1747STAFF \Device\NDMP14 Intel(R) Dual Band Wireless-AC 8265 0000080002003800000000008A1300C00000000000000000000000000000000000000000000000000000000000000000 -------------------------------------------------------- Log Name: SystemSource: Netwtw06Date: 11/19/2019 12:38:32 PMEvent ID: 5003Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: 1747STAFFDescription:Intel(R) Dual Band Wireless-AC 8265 : Could not find a network adapter.Event Xml: http://schemas.microsoft.com/win/2004/08/events/event'> 5003 2 0 0x80000000000000 5171 System 1747STAFF \Device\NDMP14 Intel(R) Dual Band Wireless-AC 8265 0000180002004800000000008B1300C00000000000000000000000000000000000000000000000000000D0BAE60E1000AF0D0000030000000000000024000000 -------------------------------------------- Log Name: SystemSource: Netwtw06Date: 11/19/2019 12:38:32 PMEvent ID: 5002Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: 1747STAFFDescription:Intel(R) Dual Band Wireless-AC 8265 : Has determined that the network adapter is not functioning properly.Event Xml: http://schemas.microsoft.com/win/2004/08/events/event'> 5002 2 0 0x80000000000000 5172 System 1747STAFF \Device\NDMP14 Intel(R) Dual Band Wireless-AC 8265 0000080002003800000000008A1300C0000000000000000000000000000000000000000000000000414C4F4E6E050000 (the above error repeated about 20 times in one second) -------------------------------------------------------------------------------- Log Name: SystemSource: Netwtw06Date: 11/19/2019 12:38:32 PMEvent ID: 5005Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: 1747STAFFDescription:Intel(R) Dual Band Wireless-AC 8265 : Has encountered an internal error and has failed.Event Xml: http://schemas.microsoft.com/win/2004/08/events/event'> 5005 2 0 0x80000000000000 5194 System 1747STAFF \Device\NDMP14 Intel(R) Dual Band Wireless-AC 8265 0000040002003400000000008D1300C000000000000000000000000000000000000000000000000020000000 ------------------------------------------------------------------------------------------------------- Log Name: SystemSource: Microsoft-Windows-NDISDate: 11/19/2019 12:38:32 PMEvent ID: 10400Task Category: NoneLevel: WarningKeywords:User: N/AComputer: 1747STAFFDescription:The network interface 'Intel(R) Dual Band Wireless-AC 8265' has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 1 time(s) since it was last initialized.Event Xml: http://schemas.microsoft.com/win/2004/08/events/event'> 10400 0 3 0 0 0x2000000000000000 5195 System 1747STAFF {ff916f60-23dc-40d3-9d52-51300af1c0b1} 5 19985273102270464 Intel(R) Dual Band Wireless-AC 8265 3 1 … and on and on and on, the whole sequence repeats about every 15 minutes give or take. PC is still under warranty. What’s going on here??? Thanks.

Dell-Alan D · Accepted Answer

@danmb unless you are seeing actual problems on something I wouldn't rely on the event log to tell you the health of the system. It helpful, to a degree, in pinpointing some issue once you see problems.

I look forward to hearing how you get on running the diagnostics.

Have to tested the Wifi to see if there are any problems?

Driver removal and update via device manager is the recommended method for a clean driver install.

Alan

JOcean · Answer

I would run a diagnostic test and watch for your Wifi card errors. It certainly looks like a hardware problem with the Wifi card. Restart the system and at the Dell Splash screen start tapping F12. Select full diagnostics. Then give Dell tech support a call since the system is still under warranty and they should be able to assist you.

This might help as well.

https://forums.intel.com/s/question/0D50P0000490FkCSAU/intelr-dual-band-wirelessac-8260-has-encountered-a-conflict-in-resources-and-could-not-load?language=en_US

Dell-Alan D · Answer

@danmb thanks for getting in touch. What exactly was happening with the system that caused you to go looking at the event viewer for issues?

Have you tried uninstalling the wireless driver completely and associated packages before installing the latest driver version?

Have you run the diagnostics on the system that @JOcean suggested to see if there any hardware errors with the card?

Have you tried installing a previous revision of the driver to see if you have the same issue?

I'll drop you a private message to get your tag details.

Alan

speedstep · Answer

Event ID 5002 from Microsoft-Windows-WAS 'Service unavailable' WSUS Pool crash (w3wp.exe) Application Information (WAS is installed)The description for Event ID 5002 from source Microsoft-Windows-WAS cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. The Windows Process Activation Service is a required component of the Web Server role First question would be whether the service is running, or can be started. If not, then start with KB975443

danmb · Answer

Hi,

I try to check the event log before turning a PC over to the users. Especially since build 1909 just came in, wanted to see if the hardware was working OK. The Wifi errors stood out like a sore thumb. Better to diagnose the problem now while the PC is still on my workbench before I turn it over.

Haven't had a chance to run diagnostics yet.

No, I didn't do a complete removal and reinstall. First, ran Dell Command Update, but it didn't pick up the latest driver for some reason. Then went to Support and plugged in the tag, saw the latest driver, and installed it manually on top of the old one. I then let the PC sit for awhile, checked the event log again, and saw it was still logging the same errors.

What's the best method to do a complete removal of the drivers? Is there a utility, or do you just do it from Device Manager / Uninstall?

Thanks

danmb · Answer

Hi,

I ran full diagnostics 3 times back to back (took a little over 6 hours), and it passed each time.

Then I booted into Windows, connected it up to the wifi, turned off powersave, and let it sit with occasional use. No errors logged in event log.

Now when I set up a PC for the users on my workbench, as a rule I always use a wired connection. So I'm guessing that the above errors are the 8625's way of saying, I don't have a connection right now.

Regarding "unless you are seeing actual problems on something I wouldn't rely on the event log to tell you the health of the system. It helpful, to a degree, in pinpointing some issue once you see problems"...

Well, when hardware logs errors like that for no reason, that's just poor software engineering. If there are no problems, it should just keep quiet and not log critical errors. Just my 2 cents.

Thanks.

Dell-Alan D · Answer

@danmb has the system successfully connected to, and maintained, a stable WiFi connection without issue? Alan

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