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3090
December 26th, 2018 08:00
Optiplex 7020 cannot update BIOS
Hi.
I received a notification about the BIOS update.
My currently version A05.
Need update to A17 but I tried to update to the new version but it not updated.
I tried update to A06 and A07 also not updated.
It does not give any errors.
My OS Windows 10 Pro.
Any ideas on this issue?
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Farhad90
4 Posts
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December 26th, 2018 12:00
I resolved issue.
The problem was the video card.
Disconnected two monitors and unplugged the cable. I connected only 1 monitor and after that I was able to install the driver.
fireberd
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December 26th, 2018 10:00
Have you tried to manually download and install the BIOS update (best method).
We have seen many problems with the Dell automatic updates and recommend it not be used, especially for a BIOS update.
https://www.dell.com/support/home/us/en/19/product-support/product/optiplex-7020-desktop/drivers
Farhad90
4 Posts
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December 26th, 2018 10:00
yes I tried to manually download but it's not help me.
It is same problem.
fireberd
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December 26th, 2018 10:00
Are you running the update as "Administrator" RIGHT click on the icon for the BIOS update and then LEFT click Run as Administrator. See if this helps.
Farhad90
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December 26th, 2018 11:00
Of course via Admin privileges :).
The process goes and shows what has downloaded and installed, but after rebooting, minutes 2 returns to the desktop, which is installed.
But when I check the BIOS version, the old one is displayed A05 but it should be A17.