3 Posts
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4341
May 31st, 2021 15:00
Optiplex 7040 and Windows 10 32 bit
Hi folks - new to the group and have a catch 22 problem with my 7040 upgrading to 21H1...
Update always fails with 0xC1900101 - 0x30018 (failed sys_prep_specialize). It looks
like Windows is trying to find drivers for the ROOT\DELLUTILS\0000 and "other"
unknown but apparently related devices. Drivers would be (if still on the system)
DBUTILDRV2.inf & .cat, DBUTIL_2.3.sys. Unfortunately, Dell deleted these because
of the "security" flaw/patch and I can't find these files anywhere. Apparently Dell
has only release a 64 bit version of the drivers, and I don't want to go through the
hassle of re-installing over 130 programs to change to Win10/64 bit.
I tried to remove the unknown devices, but they keep coming back every time
I boot up.
Anyone know a way of either getting these driver files (temporarily) to make Windows
update happy? Anyone know how to remove the DELL UTILS devices or prevent then
from re-installing themselves? I have updated my 7040 BIOS to the latest ver, as
well as all other drivers. Windows update error log only shows issues with the
DELLUTILS devices not having drivers. Update from Win 7 to Win10 was OK,
because the drivers were still on the system.
Any suggestions appreciated...
0 events found
bradthetechnut
7 Technologist
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9.4K Posts
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June 9th, 2021 19:00
Updates can only be delayed unless PC is offline forever.
Have you tried Windows Troubleshooter? It's one of the items suggested in this link: https://thegeekpage.com/update-error-0xc1900101/
Jacklin56
1 Message
0
June 8th, 2021 19:00
Only upgrade to 1909 (19H2), stop windows update function!
bradthetechnut
7 Technologist
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9.4K Posts
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June 9th, 2021 19:00
Also, you might get some reliable ideas if you highlight error code and tap/click Web Search. Answers did vary some between Googling first half of error code and Googling the whole thing.
Dell XJ
3 Posts
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June 10th, 2021 04:00
Searched and tried every tip I could find. Finally narrowed it down to
the "DELLUTILS" problem I spoke of in my post. Got that info
from the update error logs, etc. so I need to make Windows "happy"
by at least putting back in the DBUtilDrv2 stuff that Dell scrapped
because of security flaws. I have another machine (Optiplex 960)
that I built without the Dell diagnostics partition, and Windows
doesn't complain about the DBUtil drivers and the "Unknown Device"
stuff (like ROOT\DELLUTILS\0000) doesn't show up. I'd hate to
remove the diagnostic partition from my 7040. Shame Dell didn't
release a 32bit replacement for the missing drivers.
bradthetechnut
7 Technologist
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9.4K Posts
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June 10th, 2021 11:00
Might this help? https://www.dell.com/community/Latitude/32-bit-Windows-10-drivers/td-p/7297261
If that doesn't work, I believe you might have to select Win7 32-bit drivers. I couldn't find a Win7 32-bit cab file, let alone Win10. One of our other Rockstars has recommended as such (Win7 cab file) for Win 10 driver issues. May be one of our other members or Rockstars will be able to offer some input here.
Something I know for sure when it comes to another error code, Oxc0000001, the only way around it is to reload. Hopefully one doesn't have to be ready for the worst, but reloading isn't the worst thing either depending on apps and programs quantity, and if storage is on another drive.
Dell XJ
3 Posts
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June 10th, 2021 14:00
Troubleshooter always comes up with unable to solve - but as I mentioned,
the setuperr.log keeps pointing to not finding drivers for ROOT\DELLUTILS\0000, etc.
These drivers apparently support the diagnostics utility on one of the "hidden"
partitions (only on Dell systems), and allow it to access the PC hardware. Dell
removed/canned the drivers due to security flaws, and since (at least I think)
only replaced them with a 64 bit version - doesn't help me unless I want to
do a clean 64 bit install - meaning having to reload 132 apps. Something I
want to avoid.
So, the point of my original question is if anyone either had or has a link
to the "old" 32bit drivers that I can install long enough to make Windows
update happy, then take them back off. A better question is why can't Dell
release a 32 bit version of the "fixed" drivers?
bradthetechnut
7 Technologist
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9.4K Posts
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June 10th, 2021 18:00
A while back, I ran across this Dell Tech Support video for BSOD. In it is the option to do a Win10 restore and back up entire drive first. https://youtu.be/Rle4Cfm4cvY. I'm not 100% sure if that includes apps, besides files.
When you can, you might want to have your 132 apps (Is that all?) on a separate storage drive.
I didn't find the drivers on the Dell site either or on a site I'd recommend.
Wasn't sure how much I was going to mention, but, the situation reminds me of malware. One that I had claimed this and that file was missing. It might not hurt to do a virus scan. Edit: But outside of trying to do that update, your PC is usable?