Dell XJ
2 Bronze

Optiplex 7040 and Windows 10 32 bit

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Hi folks - new to the group and have a catch 22 problem with my 7040 upgrading to 21H1...

Update always fails with 0xC1900101 - 0x30018 (failed sys_prep_specialize). It looks

like Windows is trying to find drivers for the ROOT\DELLUTILS\0000 and "other"

unknown but apparently related devices. Drivers would be (if still on the system)

DBUTILDRV2.inf & .cat, DBUTIL_2.3.sys. Unfortunately, Dell deleted these because

of the "security" flaw/patch and I can't find these files anywhere. Apparently Dell

has only release a 64 bit version of the drivers, and I don't want to go through the

hassle of re-installing over 130 programs to change to Win10/64 bit.

I tried to remove the unknown devices, but they keep coming back every time

I boot up.

Anyone know a way of either getting these driver files (temporarily) to make Windows

update happy? Anyone know how to remove the DELL UTILS devices or prevent then

from re-installing themselves? I have updated my 7040 BIOS to the latest ver, as

well as all other drivers. Windows update error log only shows issues with the

DELLUTILS devices not having drivers. Update from Win 7 to Win10 was OK,

because the drivers were still on the system.

Any suggestions appreciated...

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bradthetechnut
5 Rhenium

Re: Optiplex 7040 and Windows 10 32 bit

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Updates can only be delayed unless PC is offline forever.

Have you tried Windows Troubleshooter?  It's one of the items suggested in this link:  https://thegeekpage.com/update-error-0xc1900101/ 

Capture+_2021-06-09-21-12-31.png

Capture+_2021-06-09-21-12-43.png

Capture+_2021-06-09-21-13-14.png

Capture+_2021-06-09-21-13-36.png

 




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7 Replies
Jacklin56
2 Bronze

Re: Optiplex 7040 and Windows 10 32 bit

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Only upgrade to 1909 (19H2), stop windows update function!

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bradthetechnut
5 Rhenium

Re: Optiplex 7040 and Windows 10 32 bit

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Updates can only be delayed unless PC is offline forever.

Have you tried Windows Troubleshooter?  It's one of the items suggested in this link:  https://thegeekpage.com/update-error-0xc1900101/ 

Capture+_2021-06-09-21-12-31.png

Capture+_2021-06-09-21-12-43.png

Capture+_2021-06-09-21-13-14.png

Capture+_2021-06-09-21-13-36.png

 




- Please kudos posts you like!
- Please "Accept as Solution" posts that are a solution.
- If you have an Optiplex, stating its model number AND size speeds up troubleshooting. Components vary.

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TechSupport YouTube

I'm a big fan of Dell, a Dell user, and not an employee. This forum is user to user with occasional assistance by other Rockstars or Dell employees.

View solution in original post

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bradthetechnut
5 Rhenium

Re: Optiplex 7040 and Windows 10 32 bit

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Also, you might get some reliable ideas if you highlight error code and tap/click Web Search.  Answers did vary some between Googling first half of error code and Googling the whole thing.

Capture+_2021-06-09-21-20-35.png

 




- Please kudos posts you like!
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Dell XJ
2 Bronze

Re: Optiplex 7040 and Windows 10 32 bit

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Searched and tried every tip I could find. Finally narrowed it down to

the "DELLUTILS" problem I spoke of in my post. Got that info

from the update error logs, etc. so I need to make Windows "happy"

by at least putting back in the DBUtilDrv2 stuff that Dell scrapped

because of security flaws. I have another machine (Optiplex 960)

that I built without the Dell diagnostics partition, and Windows

doesn't complain about the DBUtil drivers and the "Unknown Device"

stuff (like ROOT\DELLUTILS\0000) doesn't show up. I'd hate to

remove the diagnostic partition from my 7040. Shame Dell didn't

release a 32bit replacement for the missing drivers.

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bradthetechnut
5 Rhenium

Re: Optiplex 7040 and Windows 10 32 bit

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Might this help?  https://www.dell.com/community/Latitude/32-bit-Windows-10-drivers/td-p/7297261 

Capture+_2021-06-10-12-32-22.png

If that doesn't work, I believe you might have to select Win7 32-bit drivers.  I couldn't find a Win7 32-bit cab file, let alone Win10.  One of our other Rockstars has recommended as such (Win7 cab file) for Win 10 driver issues.  May be one of our other members or Rockstars will be able to offer some input here.

Something I know for sure when it comes to another error code, Oxc0000001, the only way around it is to reload.  Hopefully one doesn't have to be ready for the worst, but reloading isn't the worst thing either depending on apps and programs quantity, and if storage is on another drive.




- Please kudos posts you like!
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- If you have an Optiplex, stating its model number AND size speeds up troubleshooting. Components vary.

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Dell XJ
2 Bronze

Re: Optiplex 7040 and Windows 10 32 bit

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Troubleshooter always comes up with unable to solve - but as I mentioned,

the setuperr.log keeps pointing to not finding drivers for ROOT\DELLUTILS\0000, etc.

These drivers apparently support the diagnostics utility on one of the "hidden"

partitions (only on Dell systems), and allow it to access the PC hardware. Dell

removed/canned the drivers due to security flaws, and since (at least I think)

only replaced them with a 64 bit version - doesn't help me unless I want to

do a clean 64 bit install - meaning having to reload 132 apps. Something I

want to avoid.

 

So, the point of my original question is if anyone either had or has a link

to the "old" 32bit drivers that I can install long enough to make Windows

update happy, then take them back off. A better question is why can't Dell

release a 32 bit version of the "fixed" drivers?

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bradthetechnut
5 Rhenium

Re: Optiplex 7040 and Windows 10 32 bit

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A while back, I ran across this Dell Tech Support video for BSOD.  In it is the option to do a Win10 restore and back up entire drive first.  https://youtu.be/Rle4Cfm4cvY.  I'm not 100% sure if that includes apps, besides files.

When you can, you might want to have your 132 apps (Is that all?) on a separate storage drive.

I didn't find the drivers on the Dell site either or on a site I'd recommend.

Wasn't sure how much I was going to mention, but, the situation reminds me of malware.  One that I had claimed this and that file was missing.  It might not hurt to do a virus scan.  Edit:  But outside of trying to do that update, your PC is usable?




- Please kudos posts you like!
- Please "Accept as Solution" posts that are a solution.
- If you have an Optiplex, stating its model number AND size speeds up troubleshooting. Components vary.

Code of Conduct
TechSupport YouTube

I'm a big fan of Dell, a Dell user, and not an employee. This forum is user to user with occasional assistance by other Rockstars or Dell employees.

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