Unsolved
2 Intern
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61 Posts
0
1120
February 16th, 2022 13:00
SupportAssist - 6 OptiPlex 3080 - Random Network Card - Failed
We have 6 of the OptiPlex 3080 PCs with all MS and Dell updates. When SupportAssist runs the Hardware Scan then randomly comes up with this error.
Hardware Scan Result (Manual) - Default scan - Failed - February 16, 2022 8:15:37 AM
- Network Card - Failed
Error Code List
- PCI Express Status Test - WPE01-EFR
Maybe when they did not fail they were on a different Windows update.
They are all currently on:
21H2 Build 19044.1566
0 events found
No Events found!
speedstep
9 Legend
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47K Posts
0
February 16th, 2022 13:00
@Tanquen1
There is support for enterprise images. However that support is not free from Dell or Microsoft in regards to SCCM or other images including PXE or USB etc.
USB 2.0 FAT32 flash drives are the most compatible with ALL Dell models.
SanDisk 32GB Cruzer Fit USB 2.0 Flash Drive - SDCZ33-032G-G35
Microsoft support
Dell support
Tesla1856
8 Wizard
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17.5K Posts
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February 16th, 2022 14:00
Likely a false-positive, so ... thanks for the report.
Normally, it is pretty easy to know if you have a bad NIC. Did you need help determining if your NIC (or on-board NIC) are good?
Tanquen1
2 Intern
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61 Posts
0
February 16th, 2022 14:00
So far the NICs seem to work fine. It's just that error message that is of concern. Thought it may have been a known issue.
DELL-Cares
Moderator
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27.6K Posts
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February 18th, 2022 08:00
Hi,
Hope you are doing well.
We are keen on fixing the issues on system. Please drop us a message at your convinience.
However, due to Chat limitation, this conversation would be auto-archived after 7 days from your last message. Hence, request you to drop us a message to keep the conversation live
Regards
Farheen
DELL-Cares
Moderator
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27.6K Posts
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February 22nd, 2022 14:00
Hi,
I'm Prajwal , one of the Supervisors at Dell Social Media Support.
Farheen brought this case to my attention.
I see that you have reported issues with the Lan port.
Unfortunately, we haven't received a response from your end.
We shall archive the case from our end to avoid unnecessary follow ups.
I request you to get back to us at your convenience so that we can further assist you.
You can get back to us with the reference number 134039236 at your convenience, we will be glad to assist you.
Thank you again for your patience and understanding.
Prajwal
Supervisor
Dell Social Media Team