Unsolved
This post is more than 5 years old
1 Message
0
37051
December 21st, 2012 06:00
Dell PowerEdge R710 COMM Port issue with connecting to Cisco Switch Console
Hi,
We have tried to configure some Cisco 3750 Switches via console cable connected to a Dell PowerEdge R710 server. Every time you launch Putty and press Enter to get console output nothing happens except for a green block in the top left corner of the console window.
Now, I have tried Secure CRT and this didn't work either. The onsite engineer connected those same switches to his laptop and could connect fine and cot a Login prompt from the switches without any problem.
Another thing I noticed is that if I open Putty on any of the other servers we have (PowerEdge R710's) I get the same blank terminal window with green cursor but nothing is connected to the Comm port.
Now our problem is that these servers are in a secure facility and we have no access to them or the switch/routers we are trying to configure for an additional MPLS link and they will not allow us to connect a laptop to them for a few days so this needs to be done remotely.
Does anyone have any idea what could be causing this?
Thanks in advance.
Dev Mgr
6 Operator
•
9.3K Posts
0
December 21st, 2012 13:00
Assuming you're in Windows, check the device manager to see if it sees a COM1 as well as a COM2. On this system I recently worked on, the (only) external port on that Dell server turned out to be COM2. So I'd suggest to try COM2 if the device manager shows that to exist.