So if it is a DCS, you're saying that just basic drivers and firmware downloads and updates are not provided by Dell? Or did I misunderstand. If that is the case, it would be a bit frustrating
That is exactly what I've stated multiple times. I will state it again to hopefully clear it up for you:
You do NOT have a C2100. You have a DCS C2100.
We have NOTHING available for a DCS system. When I say we have nothing available I mean we have NO drivers, firmware, BIOS, manuals, or any other form of documentation.
You will likely be able to locate drivers for your hardware from the download pages of similar systems like the C2100, but I would not perform any BIOS or firmware updates on a DCS system unless instructed to do so from the reseller.
Contact the reseller for information about your system. They are the only ones that can provide information.
we just parted with an HP system because HP did not have drivers or updates for THAT device. If the device we now have also faces the problems, that's rather unfortunate.
I don't seem to have done a good job explaining this to you. I've spent a lot of time trying to explain to you that you have not purchased a normal system. I'll state it again:
You do NOT have a C2100. You have a DCS C2100.
The DCS line of systems are custom datacenter solutions with specialty support contracts that are fulfilled by dedicated engineering teams. The company that bought this DCS system through us had a dedicated engineer they contacted for help with the system. They did not go to our public support site for downloads or documentation on their system. The warranty on DCS systems does not transfer, so you CANNOT contact that company's dedicated engineer team to request documentation, downloads, or support.
If you would have purchased a C2100 or ANY of our normal systems you could get documents and downloads from dell.com/support for those systems. If you are dissatisfied with the lack of available support then you should contact the reseller you purchased from. They should have made it clear you were buying a DCS system.
The first thing you should do is find out if you actually have a C2100. Our forum gets flooded with questions on our cloud line when a company sells their old DCS systems on Ebay. This past month I have seen a lot of questions about C2100s, and all of them so far have not been C2100s. They have been DCS systems that a company is selling.
When a company sells DCS systems the reseller typically markets them as their Cloud line equivalent. This can cause a lot of confusion about the systems. They are also sold very cheap because they have no support available. Unless the seller provides resources there are no manuals, downloads, or any form of support on DCS systems. Support and documentation is only available to the original owner.
You can go to dell.com/support and enter your service tag. If your service tag is not found or if your system configuration page for the service tag lists less than 5 part numbers it is likely a DCS system and not a C2100. Also, if it says DCS anywhere on the system or in any BIOS it is not a C2100. A C2100 and a DCS C2100 are not the same systems.
If you have a DCS system then I would suggest that you use the system as-is. If it is a C2100 then the system configuration page will list the backplane part number. If you provide that part number I can tell you what your controller options are.
It looks like we just had this same conversation a little over a week ago. I've already checked your service tag and informed you that it is not a C2100.
It's not even a C2100 board? But when I run the service tag, it comes up as a C2100. How would I even be able to determine what components I need if the service tag does not match the model?
So if it is a DCS, you're saying that just basic drivers and firmware downloads and updates are not provided by Dell? Or did I misunderstand. If that is the case, it would be a bit frustrating because we just parted with an HP system because HP did not have drivers or updates for THAT device. If the device we now have also faces the problems, that's rather unfortunate.
Daniel, I am abundantly grateful for the effort you've had to put forth to clear this up. I know it is not Dell's fault and it's probably something that I have to chalk up to "I don't know what I don't know" when it comes to shopping for systems of this nature. I'm likely going to contact the seller I got this from and try to get a refund. If I cannot confidently implement updates and drivers, the challenge to maintain this device is not going to be feasible.
Daniel My
10 Elder
•
6.2K Posts
0
February 14th, 2016 17:00
That is exactly what I've stated multiple times. I will state it again to hopefully clear it up for you:
You do NOT have a C2100. You have a DCS C2100.
We have NOTHING available for a DCS system. When I say we have nothing available I mean we have NO drivers, firmware, BIOS, manuals, or any other form of documentation.
You will likely be able to locate drivers for your hardware from the download pages of similar systems like the C2100, but I would not perform any BIOS or firmware updates on a DCS system unless instructed to do so from the reseller.
Contact the reseller for information about your system. They are the only ones that can provide information.
I don't seem to have done a good job explaining this to you. I've spent a lot of time trying to explain to you that you have not purchased a normal system. I'll state it again:
You do NOT have a C2100. You have a DCS C2100.
The DCS line of systems are custom datacenter solutions with specialty support contracts that are fulfilled by dedicated engineering teams. The company that bought this DCS system through us had a dedicated engineer they contacted for help with the system. They did not go to our public support site for downloads or documentation on their system. The warranty on DCS systems does not transfer, so you CANNOT contact that company's dedicated engineer team to request documentation, downloads, or support.
If you would have purchased a C2100 or ANY of our normal systems you could get documents and downloads from dell.com/support for those systems. If you are dissatisfied with the lack of available support then you should contact the reseller you purchased from. They should have made it clear you were buying a DCS system.
Thanks
Daniel My
10 Elder
•
6.2K Posts
0
February 14th, 2016 09:00
Hello
The first thing you should do is find out if you actually have a C2100. Our forum gets flooded with questions on our cloud line when a company sells their old DCS systems on Ebay. This past month I have seen a lot of questions about C2100s, and all of them so far have not been C2100s. They have been DCS systems that a company is selling.
When a company sells DCS systems the reseller typically markets them as their Cloud line equivalent. This can cause a lot of confusion about the systems. They are also sold very cheap because they have no support available. Unless the seller provides resources there are no manuals, downloads, or any form of support on DCS systems. Support and documentation is only available to the original owner.
You can go to dell.com/support and enter your service tag. If your service tag is not found or if your system configuration page for the service tag lists less than 5 part numbers it is likely a DCS system and not a C2100. Also, if it says DCS anywhere on the system or in any BIOS it is not a C2100. A C2100 and a DCS C2100 are not the same systems.
If you have a DCS system then I would suggest that you use the system as-is. If it is a C2100 then the system configuration page will list the backplane part number. If you provide that part number I can tell you what your controller options are.
Thanks
Daniel My
10 Elder
•
6.2K Posts
0
February 14th, 2016 09:00
It looks like we just had this same conversation a little over a week ago. I've already checked your service tag and informed you that it is not a C2100.
http://en.community.dell.com/support-forums/servers/f/906/p/19670806/20873825
daveepperson86
11 Posts
0
February 14th, 2016 16:00
It's not even a C2100 board? But when I run the service tag, it comes up as a C2100. How would I even be able to determine what components I need if the service tag does not match the model?
daveepperson86
11 Posts
0
February 14th, 2016 16:00
So if it is a DCS, you're saying that just basic drivers and firmware downloads and updates are not provided by Dell? Or did I misunderstand. If that is the case, it would be a bit frustrating because we just parted with an HP system because HP did not have drivers or updates for THAT device. If the device we now have also faces the problems, that's rather unfortunate.
daveepperson86
11 Posts
0
February 14th, 2016 17:00
Daniel, I am abundantly grateful for the effort you've had to put forth to clear this up. I know it is not Dell's fault and it's probably something that I have to chalk up to "I don't know what I don't know" when it comes to shopping for systems of this nature. I'm likely going to contact the seller I got this from and try to get a refund. If I cannot confidently implement updates and drivers, the challenge to maintain this device is not going to be feasible.
Thanks again for your time.