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July 10th, 2015 04:00
PowerEdge 1950 - Cache battery 0 in controller 0 needs attention: Failed (Critical)
Hello, Nagios is reporting this error,
Nagios error:
** NAGIOS **
Notification Type: PROBLEM
Service: System Health
Host: server
Address: server
State: CRITICAL
Date/Time: Wed Jul 8 07:20:19 CEST 2015
Additional Info:
Cache Battery 0 in controller 0 is Failed
--
Please suggest how to correct this and how critical it really is.
Have replaced the battery twice but he message immediately returns. Updated the OMSA and all firmware, still the error persists.
PE1950 Win2008S
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>omreport storage battery
List of Batteries in the System
Controller PERC 6/i Integrated (Slot Embedded)
ID : 0
Status : Critical
Name : Battery 0
State : Failed
Recharge Count : Not Applicable
Max Recharge Count : Not Applicable
Learn State : Idle
Next Learn Time : 69 days 20 hours
Maximum Learn Delay : 7 days 0 hours
Learn Mode : Auto
C:\Users\Administrator>omreport storage controller
Controller PERC 6/i Integrated(Embedded)
Controller
ID : 0
Status : Ok
Name : PERC 6/i Integrated
Slot ID : Embedded
State : Ready
Firmware Version : 6.3.3.0002
Minimum Required Firmware Version : Not Applicable
Driver Version : 2.24.00.64
Minimum Required Driver Version : Not Applicable
Storport Driver Version : 6.0.6002.18005
Minimum Required Storport Driver Version : Not Applicable
Number of Connectors : 2
Rebuild Rate : 30%
BGI Rate : 30%
Check Consistency Rate : 30%
Reconstruct Rate : 30%
Alarm State : Not Applicable
Cluster Mode : Not Applicable
SCSI Initiator ID : Not Applicable
Cache Memory Size : 256 MB
Patrol Read Mode : Auto
Patrol Read State : Stopped
Patrol Read Rate : 30%
Patrol Read Iterations : 363
Abort Check Consistency on Error : Disabled
Allow Revertible Hot Spare and Replace Member : Enabled
Load Balance : Not Applicable
Auto Replace Member on Predictive Failure : Disabled
Redundant Path view : Not Applicable
CacheCade Capable : Not Applicable
Persistent Hot Spare : Not Applicable
Encryption Capable : Not Applicable
Encryption Key Present : Not Applicable
Encryption Mode : Not Applicable
Preserved Cache : Not Applicable
T10 Protection Information Capable : No
DELL-Chris H
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July 10th, 2015 07:00
MEDIAMONKS,
With the controller and OMSA being up to date the issue likely is the battery itself. I would start by powering down the server and then reseat the controller, as well as the battery. If that doesn't resolve the issue I would suggest replacing the battery (part nu209).
Let me know if the Perc 6/i and battery reseat help resolve the issue.
DELL-Chris H
7 Practitioner
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9.7K Posts
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48K Points
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July 10th, 2015 09:00
If you check the battery connection, do you see any damage? It sounds like the issue may be the controller itself, or that connection point on the controller.
Let me know if you see any issue with the connection. Do you happen to have a known good controller we can test in the system?
MediaMonks
3 Posts
0
July 10th, 2015 09:00
Thanks,
I have reseated the controller and replaced the battery twice with no resolution.
any other suggestions?