PowerEdge 2950 II - Cache battery 0 in controller 0 needs attention: Failed (Critical)

The battery error could be serious. It may also be a false error. Could you tell me what the driver and firmware are listed at for the controller? If they are out of date it can cause the false error, if it is current then we will need to reseat and then replace it if needed.

Thank you for your reply!

All , that I have found so far:

# omreport storage battery

List of Batteries in the System

Controller PERC 5/i Integrated (Slot Embedded)

ID                        : 0

Status                    : Critical

Name                      : Battery 0

State                     : Failed

Recharge Count            : Not Applicable

Max Recharge Count        : Not Applicable

Predicted Capacity Status : Failed

Learn State               : Idle

Next Learn Time           : 89 days 22 hours

Maximum Learn Delay       : 7 days 0 hours

# omreport storage controller

Controller  PERC 5/i Integrated (Embedded)

Controllers

ID                                            : 0

Status                                        : Ok

Name                                          : PERC 5/i Integrated

Slot ID                                       : Embedded

State                                         : Ready

Firmware Version                              : 5.2.1-0067

Minimum Required Firmware Version             : Not Applicable

Driver Version                                : 00.00.05.38-rh1

Minimum Required Driver Version               : Not Applicable

Storport Driver Version                       : Not Applicable

Minimum Required Storport Driver Version      : Not Applicable

Number of Connectors                          : 2

Rebuild Rate                                  : 30%

BGI Rate                                      : 30%

Check Consistency Rate                        : 30%

Reconstruct Rate                              : 30%

Alarm State                                   : Not Applicable

Cluster Mode                                  : Not Applicable

SCSI Initiator ID                             : Not Applicable

Cache Memory Size                             : 256 MB

Patrol Read Mode                              : Auto

Patrol Read State                             : Stopped

Patrol Read Rate                              : 30%

Patrol Read Iterations                        : 198

Abort Check Consistency on Error              : Not Applicable

Allow Revertible Hot Spare and Replace Member : Not Applicable

Load Balance                                  : Not Applicable

Auto Replace Member on Predictive Failure     : Not Applicable

Redundant Path view                           : Not Applicable

Persistent Hot Spare                          : Not Applicable

Security Capable                              : Not Applicable

Security Key Present                          : Not Applicable

Spin Down Unconfigured Drives                 : Not Applicable

Spin Down Hot Spares                          : Not Applicable

Please let me know what other commands I should  run, if I have to.

Thank you. The controller looks to be out of date. What is the OS installed on the server? That way we can update and see if it resolves the issue.

Here is the update you need. This will call for a reboot, so you will want to schedule downtime if needed.

Perc 5/i firmware -

www.dell.com/.../DriverDetails

Run the update and then reseat the battery. If error persists after that then call 800-357-3355 and give them part number DFJRV.

CentOS release 5.6 (Final)

Thanks, I will try that.

I'm seeing the same issue. Have replaced the battery twice but he message immediately returns. Updated the OMSA and all firmware, still the error persists.

PE2950 Win2008S

Nagios error:

** NAGIOS **

Notification Type: PROBLEM

Service: System Health

Host: server

Address: server

State: CRITICAL

Date/Time: Wed Jul 8 07:20:19 CEST 2015

Additional Info:

Cache Battery 0 in controller 0 is Failed
--

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>omreport storage battery
List of Batteries in the System

Controller PERC 6/i Integrated (Slot Embedded)
ID : 0
Status : Critical
Name : Battery 0
State : Failed
Recharge Count : Not Applicable
Max Recharge Count : Not Applicable
Learn State : Idle
Next Learn Time : 69 days 20 hours
Maximum Learn Delay : 7 days 0 hours
Learn Mode : Auto

C:\Users\Administrator>omreport storage controller
Controller PERC 6/i Integrated(Embedded)

Controller
ID : 0
Status : Ok
Name : PERC 6/i Integrated
Slot ID : Embedded
State : Ready
Firmware Version : 6.3.3.0002
Minimum Required Firmware Version : Not Applicable
Driver Version : 2.24.00.64
Minimum Required Driver Version : Not Applicable
Storport Driver Version : 6.0.6002.18005
Minimum Required Storport Driver Version : Not Applicable
Number of Connectors : 2
Rebuild Rate : 30%
BGI Rate : 30%
Check Consistency Rate : 30%
Reconstruct Rate : 30%
Alarm State : Not Applicable
Cluster Mode : Not Applicable
SCSI Initiator ID : Not Applicable
Cache Memory Size : 256 MB
Patrol Read Mode : Auto
Patrol Read State : Stopped
Patrol Read Rate : 30%
Patrol Read Iterations : 363
Abort Check Consistency on Error : Disabled
Allow Revertible Hot Spare and Replace Member : Enabled
Load Balance : Not Applicable
Auto Replace Member on Predictive Failure : Disabled
Redundant Path view : Not Applicable
CacheCade Capable : Not Applicable
Persistent Hot Spare : Not Applicable
Encryption Capable : Not Applicable
Encryption Key Present : Not Applicable
Encryption Mode : Not Applicable
Preserved Cache : Not Applicable
T10 Protection Information Capable : No