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3K Posts

October 10th, 2021 23:00

Hello,

Can you remove the sleds and clean the edge connectors where they slot in the front assembly,

The LED in this video should be "BMC Heart Beat LED".
The system board provides BMC heart beat LED (CR24) for BMC debugs.
When BMC firmware is ready, the BMC heart beat LED blinks
page 22 https://downloads.dell.com/manuals/all-products/esuprt_ser_stor_net/esuprt_cloud_products/poweredge-c6100_owner%27s%20manual_en-us.pdf

 

My advice would be to min to post. You can try as follows;
On the Node
System Board
CPU
heatsink
1 DIMM Memory
Interposer Extender

 

On the Chassis
Power Supply
Power Distribution Boards
midplanes
Power Cables to Midplanes

 

Hope this helps!

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6 Posts

October 3rd, 2023 23:04

Hi, 

I have the exact same problem on a couple of nodes. 

Did you find a solution please?

I can connect to the BMC but it seems to have been changed from the default username and password

I can not figure out how to reset username and password remotely and it will not post.  

I would appreciate your help please. 

Thank you. 

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5.4K Posts

04-10-2023 02:59 AM

Hello this may help:

https://dell.to/3Q31XMv

 

 

Reset password. See "Jumper Settings" on page 139.

You need to reset BMC in BIOS.

 

Respectfully,

 

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6 Posts

October 4th, 2023 21:25

@DELL-Young E​ 

Hi,

I can not get in to the bios as the node will not POST.

Nothing is displayed on a connected monitor.

I have tried to reset with the jumper on the motherboard (Clear CMOS, Clear Password and system reset)

This has not reset BMC Username and Password.

I need to know how to reset the BMC without Bios access please?

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5.4K Posts

05-10-2023 04:35 AM

Hello I believe you actually need to connect the monitor keyboards mouse in order to get in to BIOS (using the console) instead of BMC (remote). 

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6 Posts

October 5th, 2023 20:28

@DELL-Young E​ 

Hi,

I have connected a Monitor, Keyboard & Mouse to each of the 4 nodes.

2 of the 4 nodes power on normally and show the POST messages on screen and I can access the bios no problem.

The other 2 do not display anything on the screen and the POST Led's on the motherboard by the PCI-e riser flicker once and then stay stationary exactly as they do in the video linked above.

The minimal configuration and cleaning the contacts on the sled did not fix the problem for me and make the nodes bootable so I need to access the BMC to view the logs and hopefully find out the problem.

Above you say to access the bios, how do I do this when it will not turn on and display an image on the screen?

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4.7K Posts

05-10-2023 20:50 PM

Hello Metter,

 

Could you try a flea power drain: shut down the node, remove from chassis. Hold in the power button for 20 seconds to drain the power. Reinstall to chassis and test results?

 

DELL-Charles R

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6 Posts

October 6th, 2023 21:25

@Dell -Charles R​ 

Hi, 

I have just tried that now removing just the one node then all four to be sure. 

Unfortunately it did not solve the problem. 

The post LED's on the nodes that do not boot switch once and stay fixed

in the position in the picture no matter if you leave it 20 minutes or several hours. 

If I can get the two nodes to POST then I will not have a problem with resetting the BMC.
I have also moved the nodes to different positions in the Chassis and the problem follows the nodes. 
Thank you for your help. 

(edited)

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6 Posts

October 6th, 2023 21:44

@Ivor_Paul​ 

Just remembered there was a little power button on the back of the nodes.

Made much more sense to press that one for 20 seconds rather than the one on the chassis.

lol.

Repeated the process but still the same results. 

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6 Posts

October 8th, 2023 20:57

Hi,

Any information on how to reset the BMC without Bios Access please?

Also.

Could you tell me what that sequence of 8 LED's mean please ?

And could you tell me what came directly before it and directly after it in the POST process please?

Thank you. 

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4.1K Posts

09-10-2023 08:48 AM

Hi,

 

The available article that I can find are these:

 

https://dell.to/3rHLP9I

 

and

 

https://dell.to/3ZKj1dj

 

Probably it can help you identify the root cause of the node issue. 

DELL-Joey C

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1 Message

October 21st, 2023 03:23

I have the same issue... the POST LED can't turn on...

But the different thing is I just try to reconfigure the FAN speed (cos too loud) via impitool command 

impitool -I lanplus -H (hostname) -U root -P (password) raw 0x30 0x30 0x01 0x00

it returns the invalid command but when I try to restart the server it can't start anymore and the POSTs LED at all TURN OFF 

Luckily, I can still access the panel via browser  but it cannot power on from there (it said restart failure....) 

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5.4K Posts

22-10-2023 23:05 PM

Hello with your issue, we have to focus on the fan-

If you are seeing NO POST, we might have to consider the MOBO at fault.

We can try the “minimum to POST” first.

 

https://dell.to/3rUUkhZ

 

Respectfully,

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