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March 2nd, 2023 08:00
Cant connect to my ups using https k802N
HI,
I have UPS K802N 2700, when I browse to its HTTP address I get fw to https, when I go to HTTP , I get SSL error
The connection for this site is not secure
ERR_SSL_PROTOCOL_ERROR
what can I do ?
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melamoud
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March 7th, 2023 10:00
the document does not explain how to connect via USB, or what sw to use, do you have more information ?
DELL-Chris H
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March 7th, 2023 11:00
If you have Dell UPS Mgmt software installed on your computer already, you should be able to connect your computer to the UPS via the USB and the software should see it. You do need the mgmt sw installed.
melamoud
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March 7th, 2023 12:00
it does not work, where can I find it , maybe I tried the wrong sw or version -thanks
DELL-Chris H
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March 7th, 2023 13:00
Melamoud,
You should be able to find the latest version here.
melamoud
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March 7th, 2023 13:00
thats the one I have , it does not recognize / connect to the ups device - while Local node manager can do it, so its not the Cable or USB port.
DELL-Young E
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March 7th, 2023 21:00
Hello at this point I suggest reseating the management card with UPS off.
melamoud
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March 8th, 2023 05:00
ok I reboot the device (unplug, plug) where the ethernet is not connected and the ups is not connected, I then connected them, no diff
is that what you meant ?
the answers are too short, not sure I understand what you mean by reseat the management card ?
DELL-Chris H
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March 8th, 2023 06:00
You may want to consider calling in to support, so they can work with you directly to connect the UPS. The reason being is we can't directly analyze or debug the connection via the forums.
melamoud
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March 8th, 2023 06:00
thanks, I will try , any idea how to reach support to UPS, not servers or something else, what to choose in the menu, I was bounding around between people who does not even know what ups is
Origin3k
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March 8th, 2023 06:00
Because these UPS(Eaton is the OEM) went out of sale >5-7 years ago. Its unlikely that a customer have a supportet one these days.
I use Firefox 31.5.0 to access this old stuff.
Because you already reboot the "Application", this is how it named within the Card, by reseating the board i think you should buy a USB->RS232 cable to get access to the card.
Because we have other brands as well and maybe i mixed something up within my brain. If there is a small reset button it sould work in 2 ways
Regards,
Joerg
DELL-Chris H
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March 8th, 2023 06:00
You should be able to contact your regions support and then upon giving the service tag they should route you to the correct support group.
melamoud
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March 8th, 2023 06:00
sadly its not working like that
melamoud
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March 8th, 2023 08:00
Cant find reset button, can you share a link to the right cable ?
melamoud
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March 13th, 2023 10:00
dow not work via rs232 cable as well - local node manager identify it via port 4 (comm)
but the UPS management sw does not