DELL OEM R730XD and 12 gbps SAS HBA Card

Question

HelloI have the DELL Server OEM R730XD (I got this from the Service Tag), I need to connect this server with a PowerVault TL2000. Unfortunately, this server is from Avigilon and it does not have any port to connect it, so I bought a Dell 12 Gbps SAS HBA card, this cards work very well on other server R730, just connect it and it works.  But when I connect this card to OEM R730XD, the OS does not recognize it, when I connect the PowerVault and this server through a cable, the port led status is always off.I checked the compability of cards and this SAS HBA card is compatible with both servers. I entered to the DELL LifeCycle and under the Hardware List Tab, I can see the SAS card and its status is OK.Also I have tried to install the drivers (from the Service Tag), but it says : 'ERROR, The package cannot be installed under current system configuration'Is there any configuration I am missing on the BIOS, LifeCycle or OS?PD. The OS is Windows Server 2012 R2

MarceloSotomayor · Accepted Answer

Well, I figure it out, if this answer can help anyone who might have this problem

I installed the 12 GB SAS HBA card on PCIe slot 3 (Riser), but my server only had one processor. To get working the slots 1-2-3 the server MUST have TWO processors. Thats why the server did not recognize that SAS card.
The solution is pretty simple, if you just want to connect a Dell 12 GB SAS HBA Card on a One Processor Server, connect it into the slots 5 or 6, and that is it. Windows now recognizes this card.

Hope this helps anyone

DELL-Chris H · Answer

MarceloSotomayor,

I would first start by confirming the card is compatible, as well as the correct card type. The card I am showing you will need is part number 406-BBDM, , which is a 12gbps external SAS HBA that can be found here.

Let me know the specifics of the card you're using and we can move forward.

Thank you.

MarceloSotomayor · Answer

HelloThanks for your answerThe card I got is this one (405-AAES), and it says it is compatible with R730XD

PowerEdge Hardware General

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