Emulex firmware update fail

Question

Hello,

Thanks for any help with this.

I'm using Lifecycle Controller to update firmware. It's worked well so far but i cannot get the Emulex card to update.

It's stuck on 02.00.04

I've disconnected the storage from the controller and rebooted and re-tried to upgrade a few times.

Anyone had this problem and resolved it? detailed error below.

Also, is anyone updating firmware for the power supply or CPLD? i don't think it was listed in the scan and update firmware wizard.

Many thanks,

I get the following error:

Event Message: Communication with Integrated RAID Controller 1 is intermittent.
Date/Time: Fri, 06 Dec 2019 16:07:05 -0600
Severity: Critical

Detailed Description: The controller is not receiving a consistent response from the enclosure. There could be a firmware problem or an invalid cabling configuration. If the cables are too long, they degrade the signal.
Recommended Action: Power down all enclosures attached to the system and reboot . If the problem persists, upgrade the firmware to the latest supported version. Verify the cable configuration is valid. See the storage hardware documentation for valid cabling configurations.
Message ID: ENC24

System Model: PowerEdge R730

Daniel My · Accepted Answer

I would use another method to perform the update. You can update through the operating system or use our Support Live Image with Linux packages if the host OS cannot be used for updates.

https://www.dell.com/support/article/sln305214/

LPick · Answer

Hello, Thanks very much for the reply. I shall check out the link you supplied. Environment is ESXi VMware.

LPick · Answer

Hello Daniel,

Thanks for your advise on this. I ended up using SUU and then repository manager to update the Emulex firmware.

I am however, now stuck with updating PSUs.

Lifecycle controller and iDrac show the PSU firmware version. There is a corresponding update online but SUU nor DRM detect the PSUs which leaves me wondering what to do.

I've read various posts about PSU updating problems e.g. update and then bricks the host which isn't a place i want to be.

I would prefer one of the tools e.g. SUU or Lifecycle controller to detect and update to ensure it's done correctly.

Your guidance would be greatly appreciated,

Kindest regards,

Leo.

LPick · Answer

Hi,

Thanks for the reply.

One of the first methods i used was SLI 3.0. I was running the console via iDrac. I followed the guide to my best abilities which updated the catalogue and scanned inventory etc but regardless the SLI did not detect the Emulex card. So i gave up with it at this point. I cannot 100% recall if the PSUs were listed. I'd need to revisit this.

Host is ESXi.

Kindest regards,

PowerEdge Hardware General

Emulex firmware update fail

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