Hi,

The asset.com utility can be found on our FTP site in the Utility directory:
ftp://ftp.us.dell.com/utility/assetA00.exe

Directions for entering a Service Tag Number:

1. Create the Asset Tag utility diskette from the download above - or from the Dell OpenManage Server Assistant CD (DOSA)
2. After making the diskette, perform a safe reboot to the diskette created in step #1.
3. After booting to the diskette, enter the following command (substitute the actual 5-7 digit system Service Tag for the X's); asset /s XXXXXXX
4. Once this action has completed, the system can be rebooted.

I have a Latitude C600 I have done this before just not working this time.

Shannon

Hi Shannon,

What system do you have? If it is on one of our portable products, I understand the procedure is more complex.

I have done this before myself. But I am using the asset program right now to chang emy service tag # I get an

ERROR: Cannot change the service tag.

Please ensure the tag is in a correct format, and the setup password is disabled.

Can you help

Shannon

Hi Shannon,

I am afraid I have no advice, except what the failure message said, disable the system password. I have never seen this problem on a PowerEdge Server and I have no experience on the Latitude platform.

You might try posting in the Latitude BIOS section:

http://forums.us.dell.com/supportforums/board?board.id=latit_bios

Thanks for using the Dell Community Forums!

How can this be done if your desktop does not have a floppy?

Sam

Good morning, Sam.

I have sent you an email with the asset  CD ISO attached.  Let me know if you have any questions.

Regards,

Hi Geoff,

Can i also get the utility to add service to new motherboard in Dell pc's without floppy drives.

 Thanks, James

James,

I have emailed you the Asset CD ISO.   Have a good day!

Regards,

Why not to try doing this over PXE?

1,44" floppies images are easy bootable with memdisk..

Hi Geoff,

I have an optiplex 210l without floppy drives. Can I get the utility in CD format?

thank you, Mario

It has been sent to you via email.

Regards,

Thank you Geoff,

I have an OptiPlex 745 with a new system board with the same issue.

Also there is not a System Password setting in the BIOs would this utility allow me to enable and set one?

--Jonathan

There is not a setting in the bios for changing the asset tag; I have sent you the asset. iso  to help with this process. As far as the system password, you may need to check with the Latitude support group.

Regards,